We’re here to support you. If you’re having trouble paying your insurance premiums, call 132 132 to talk to us about your situation. We’ll work out a plan with you, and we might be able to help by:
If you need help with other types of payments (like an excess for a claim), talk to your claims specialist about applying for financial assistance. We might be able to help by:
If you have a current policy with us, you and your family can access free, confidential counselling through Sonder. Please speak to an NRMA consultant who can provide details on how to access Sonder support by calling 132 132.
Sonder is a separate company from NRMA Insurance, and all your sessions are confidential. Your details aren’t passed on to us and it doesn’t affect your policies.
If an event causes you to be in urgent financial need, we’re here to support you. For example, we might be able to speed up our assessment to give you a decision on your claim. Talk to your claims specialist to discuss the support we can offer.
National Debt Helpline
