For your property
Loss of rent for lot owners
We cover up to 12 months’ lost rent if your building’s damaged in a covered event and your lot owner’s tenants can’t live in it while it’s being repaired or rebuilt.
Theft & vandalism
We cover loss or damage to your property and common contents from robbery and vandalism2.
Flood, storm & storm-surge
We cover damage to your property and common contents caused by flood, rainwater run-off, storm, storm surge and tsunami3.
Temporary accommodation
Cover for your lot owner’s reasonable temporary accommodation if they can’t keep living in the property after a covered event (up to 12 months)1.
Fire
We cover loss and damage to your property and common contents caused by fire (including bushfire).
Damage from leaks
We cover damage to your property and common contents caused by liquid leaks4, like water from a burst pipe or oil from a broken heater.
Impact damage
We pay for damage to your property and common contents caused by impact from things like vehicles and trees5.
Lightning
We cover your property and common contents for damage and power surges caused by lightning.
Liability for injury or damage
We cover your legal liability in some situations if someone’s injured or their things are damaged at the property (up to $20m).
Broken glass
We cover accidentally broken glass in some of your furniture and fixtures, like mirrors and oven doors.
Demolishing & removing debris
If your property is damaged by a covered event, we pay to demolish and remove debris, including damaged Common Contents6.
There are some things we don’t cover
Wear and tear
We don’t cover normal wear and tear that happens as your property or common contents are used.
Animal damage
We don’t cover damage by your lot owner’s animals, or animals allowed into your property.
When you're getting a quote
Motor burnout
Add cover for electric motor burnout7 in fixtures and appliances like air con and washing machines, including parts and labour.
Machinery breakdown
Add cover if your machinery like lifts and heaters are damaged during normal use (up to $25,000).
They'll give you full details on limits, conditions, exclusions and more
Important note for customers in NSW, QLD, TAS & ACT. If you purchased your policy before 21 April 2024 and you either haven't renewed it yet or you last renewed it before 1 July 2024, your cover will be different to the cover described above. Read the Product Disclosure Statement (PDS) relevant to your policy on our policy booklets page, or call us on 132 132 for more information.
When you make a claim, we may ask you to provide documents that help us assess and settle your claim. Documents can also be used to help us identify correct replacements for you.
Some examples of the types of documents are receipts, valuation certificates, credit card or bank statements, photos or emergency services reports.
The cost of Residential Strata Insurance depends on lots of factors, including the building’s address and how much cover you need.
To see how much Residential Strata Insurance costs, Call 132 132 or get a quote online.
Cover is only available if the relevant lot owners lived in your property permanently before the accident. Cover is available up to 10% of your sum insured if all lots in your property are unable to be lived in due to the covered incident, or a pro rata proportion of that amount if only some lots are impacted. We must agree to the costs before they are incurred. Check the PDS for full conditions, limits and exclusions.
We don’t cover theft or vandalism by you, a lot owner, an office bearer or someone acting with their consent. Check the PDS for full conditions, limits and exclusions.
We don’t cover actions of the sea, such as tides and waves. Check the PDS for a full list of exclusions. For insured properties in NSW, ACT or Tasmania, if we give you the option to remove cover from your Property and Common Contents insurance for flood, rainwater run-off and storm surge and you choose to do so, you won’t be covered for loss or damage to your property and common contents caused by flood, rainwater run-off or storm surge.
We don’t cover damage caused by water leaking or escaping from a shower recess. We don’t cover loss from erosion or other earth movements. We don’t cover the costs to repair or replace the item that the liquid leaked or escaped from. Refer to the PDS for a complete list of what we do not cover.
We don’t cover loss or damage caused by tree cutting, lopping or felling.
We will pay up to 10% of the ‘Building and Common Contents’ Sum Insured for this additional benefit.
We can cover motors for up to 15 years after they were made.
See the full details of the online discount. Any applicable discounts may be subject to minimum premiums. Discounts only apply until a minimum premium is reached. When we determine your premium on renewal, we may also limit any increases or decreases in your premium by considering factors such as your previous year's premium amount.
