Contact us

Get help, support and answers to your NRMA Home Loans questions

How can we help?

Find answers to questions about NRMA Home Loans

View all FAQs

Am I eligible to apply for an NRMA Home Loan?

How long does the online application take to complete?

Can I make changes to my loan or repayments?

What documents will I need to provide when applying for a new home loan?

What does settlement mean?

How do I refinance my home loan?

Applying for a home loan

Get in touch about your application

Continue your application here

You can find your username and application reference number in your email inbox. The email might also be in your junk mail folder.

Send an email to myenquiry@nrmahomeloans.com.au.

For questions about the home loan settlement process, send an email to settlement@nrmahomeloans.com.au or call 1300 247 020. We're available 8am–6:30pm, Monday–Friday and 9am–5pm Saturday, Sunday and public holidays (except Christmas Day, Good Friday and Easter Sunday).

Managing your home loan

Get in touch about your home loan

To update your home loan details or contact information, log in to your Bendigo Bank account.

Send an email to nrmahomeloanservices@adelaidebank.com.au or call 1300 247 020. We're available 8:30am–8:30pm, Monday–Friday and 9:30am–4:30pm Saturday, Sunday and public holidays (except Christmas Day, Good Friday and Easter Sunday).

Get support

If you're having trouble with your home loan repayments, you can call 1800 650 258 to talk to the Mortgage Help team at our funder, Bendigo and Adelaide Bank. You can also send them an email on email on mortgagehelpadelaide@bendigoadelaide.com.au.

Find out how to make a complaint about home loans.

For any other questions

Call 1300 247 020 Log in to your Bendigo Bank account

Things you should know

  1. Bendigo and Adelaide Bank Limited (ABN 11 068 049 178 Australian Financial Services License (AFSL) and Australian Credit Licence (ACL) 237879) is the credit provider. Credit services are provided by Tiimely Pty Ltd (ABN 41 605 696 544) and Australian Credit Licence (ACL) 496431). Insurance Australia Limited (IAL) trading as NRMA Insurance (ABN 11 000 016 722) a member of Australian Financial Complaints Authority (AFCA) does not hold an Australian Credit Licence (ACL). IAL may receive a commission from Bendigo and pay a commission to Tiimely if your loan application is approved.

  2. NRMA Home Loans is brought to you by Insurance Australia Limited ABN 11 000 016 722, trading as NRMA Insurance, which is a separate and independent company from National Roads and Motorists' Association Limited ABN 77 000 010 506, trading as NRMA. NRMA provides Membership, the “my nrma app” and other services.