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I'm moving, do I need to have two insurance policies to cover both addresses during this time?

If you currently insure your home and contents and you're selling to move into a new home, we cover your new home for a certain period of time (from when you enter the contract to buy it) and your current home.

From the time you sign the contract to buy your new permanent home, your interest in that home is covered up to the value of the deposit. You're covered until the contract settlement date, the date the contract's terminated, or for 90 days after you enter into the contract (whichever's first).

If you have Contents Insurance, your contents are covered at both your current and new home for up to 14 days.

We also cover items being moved to your new home if they're damaged by certain events while in transit, up to a total of $10,000.

You'll need to give us the details of your new home within 14 days from when you start moving.

To learn more about what you're covered for, read the Product Disclosure Statement (PDS) on our policy booklets page, or call us on 132 132.

Important note for customers in NSW, Queensland, Tasmania and the ACT:

If your policy was

  • First purchased before 21 April 2024 and not yet renewed
  • Last renewed before 1 July 2024

your cover will be different. Call us on 132 132.

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The quickest way to update your details is by:

In your online account:

  1. Select Contact details
  2. Find the details you want to update and select Edit
  3. Follow the instructions and enter your new details.

Don't have the app?

If you don’t have the app, you can:

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You’ll need to tell us if you change the address where your insurance covers you or your mailing address.

Changing your insured address when you renew

For car policies:

  1. Log in or register now
  2. Find your policy and select Review renewal
  3. Go to How you use your car and select Change how you use your car
  4. Follow the prompts to change your address.

For all other policies, call us.

Changing your insured address at any other time

For car, caravan, motorcycle, or trailer policies:

  1. Log in or register now
  2. Find your policy and select View policy
  3. Find your vehicle and select View all details
  4. Go to Car usage and select Edit car usage
  5. Follow the prompts to change your address.

For all other policies, call us.

To change your mailing address:

  1. Log in or register now
  2. Select Settings
  3. Select Change how you receive your policy documents and bills
  4. Follow the prompts to change how you receive your policy documents and bills.
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General contents held in storage can be covered under your Contents Insurance policy if you inform us before moving your items into storage and if our acceptance criteria are met.

Read the Product Disclosure Statement (PDS) on our policy booklets page for information on items not covered while in storage.

Please note that Valuable contents are not covered while in storage.

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The best way to update the name on your policy is to call us on 132 132.

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We can only provide cover once your home is ready to be moved into.

Up until then your home should be covered under construction insurance.

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Cover notes are temporary insurance contracts that are offered until a full insurance policy is issued.

We don't offer cover notes. However, if you take out a policy with us, we provide a 21 day cooling off period in case you change your mind.

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Yes, you're covered under Home Buildings Insurance for the reasonable costs of temporary accommodation for you, your family and your pets if we agree you can't live in your home.

If you're a tenant and have a Home Contents policy with us, we'll cover reasonable extra rent costs for your temporary accommodation.

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