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How do I stop mail coming to me that is for another customer?

First write on the envelope "Return to sender" and send it back to us. We will try to contact the customer to have their details updated.

Due to the privacy laws however, we can’t change their address without their permission.

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The quickest way to update your details is by:

In your online account:

  1. Select Contact details
  2. Find the details you want to update and select Edit
  3. Follow the instructions and enter your new details.

Don't have the app?

If you don’t have the app, you can:

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You’ll need to tell us if you change the address where your insurance covers you or your mailing address.

Changing your insured address when you renew

For car policies:

  1. Log in or register now
  2. Find your policy and select Review renewal
  3. Go to How you use your car and select Change how you use your car
  4. Follow the prompts to change your address.

For all other policies, call us.

Changing your insured address at any other time

For car, caravan, motorcycle, or trailer policies:

  1. Log in or register now
  2. Find your policy and select View policy
  3. Find your vehicle and select View all details
  4. Go to Car usage and select Edit car usage
  5. Follow the prompts to change your address.

For all other policies, call us.

To change your mailing address:

  1. Log in or register now
  2. Select Settings
  3. Select Change how you receive your policy documents and bills
  4. Follow the prompts to change how you receive your policy documents and bills.
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NRMA Insurance have partnerships with specialist repairers and suppliers.

We engage these partners to assist in your claims process as they can best organise to return you to the position you were in before your claim.

Rest assured that we only engage suitably qualified repairers and leading retailers that we work closely with to assist with your claim.

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The best way to update the name on your policy is to call us on 132 132.

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