First write on the envelope "Return to sender" and send it back to us. We will try to contact the customer to have their details updated.
Due to the privacy laws however, we can’t change their address without their permission.
The quickest way to update your details is by:
In your online account:
If you don’t have the app, you can:
See moreYou’ll need to tell us if you change the address where your insurance covers you or your mailing address.
For car policies:
For all other policies, call us.
For car, caravan, motorcycle, or trailer policies:
For all other policies, call us.
NRMA Insurance have partnerships with specialist repairers and suppliers.
We engage these partners to assist in your claims process as they can best organise to return you to the position you were in before your claim.
Rest assured that we only engage suitably qualified repairers and leading retailers that we work closely with to assist with your claim.
See moreThe best way to update the name on your policy is to call us on 132 132.
See more