What if I can't make a payment?

If you’re having trouble making your payments, it’s important to let us know as soon as possible. You can log in to request an extension online, or you can call us on 132 132 to talk about your options.

You can also find out more about our financial assistance.

For policies in NSW, QLD, TAS and the ACT first purchased before 21 April 2024 and not yet renewed, OR policies in NSW, QLD, TAS and the ACT last renewed before 1 July 2024

You can request a 7-day payment extension online.

  1. Log in to your account
  2. Select Direct debit
  3. Select your policy
  4. Choose Request payment extension

If you still can't make your payment, call us on 132 132 and we can talk about your options.

For all other policies

  1. Log in to your account
  2. Select your policy
  3. Under Payment Plan, select Request payment extension

If you have another type of insurance, call us on 132 132 and we can talk about your options.

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