Shut off water, power or gas – but only if it’s safe to do so.
Call 131 123 if you need emergency accommodation, or someone to secure your property.
If you have Home Insurance and your home is unliveable as a result of an incident we cover, we’ll arrange temporary accommodation close to your home.
Call us 24/7 on 131 123 if you think you need to relocate.
If you need emergency repairs as a result of an incident we cover, call us 24/7 on 131 123. We can organise an urgent repair through our Partner Repairer network, or we can authorise you to arrange repairs yourself.
To your house, your belongings or both.
If you forget something that’s been lost or damaged, you can always add it later.
Like photos of the damage and receipts for your belongings.
You’ll need the details of what happened and when, along with a list of what's been damaged or lost.
If you're not the policy holder you can still start the claim by calling us. We’ll just need authorisation from the policy holder later by phone or email to allow the claim to proceed.
If you’re claiming because of malicious damage, vandalism, theft, loss or fire you’ll need to report the incident to the police and get an incident number. If you haven’t got one yet, you can start your claim without it and add it in later.
You can upload supporting photos, receipts and documents online at any time in your account, once you've submitted your claim.
If you've lost or had items stolen, it helps to provide proof of ownership, such as copies of receipts or statements showing when you purchased the item, photos of your item or packaging.
If you are unable to provide proof of ownership, for example because the documents were damaged in a fire or flood you are claiming for, please contact us to discuss.
Online claims are quick and easy – but if you need help, you can always call us on 131 123.
We'll arrange a convenient time with you to inspect the damages you’re claiming for.
We’ll let you know what needs to be repaired. If there’s anything that won’t or can’t be repaired, we’ll explain why.
Our choice regarding repairs will have regard to the circumstances of your claim and consider any preference you may have.
For most claims, we can organise one of our accredited Partners to do the work and we'll provide a lifetime guarantee for the work done.
If you have a builder or tradesperson you would prefer to use, simply let us know.
We can organise for most items to be repaired or replaced through our suppliers.
We’ll arrange for items to be replaced and have them delivered to your home.
We can also provide you with a store credit card for one of our suppliers, or send the funds to you.
Before we process your contents claim, we may ask you to provide proof of ownership, such as:
You can upload any documents or information online in your account.
We’ll let you know whether you can:
Have your excess deducted from the amount we pay for your claim.
We offer a lifetime guarantee on repairs.
As long as you’re still the owner of the house, we’ll back your repairs with a lifetime guarantee. (Not including normal wear and tear.)
You can find out what is and isn’t covered by your policy in the Product Disclosure Statement (PDS).
Log in to your account to download your PDS and see your current level of cover.
Sometimes damage ends up costing less than paying the excess. The best way to have your claim assessed is by starting your claim online, calling us on 131 123 anytime, 24/7. We can then assess the damage and your claim. If you don’t want to continue, you can always cancel the claim without having to pay anything.
If you'd like to discuss your options, you can contact us on web chat, or you can call us on 131 123.
If an excess applies, we’ll tell you when you make your claim. In most cases you’ll be asked to pay the excess to the repairer or supplier. We can also deduct it from any payment we make to you.
If you have a combined Home Buildings and Contents policy, you'll only have to pay one excess (whichever is higher).
For certain claims, you don’t have to pay an excess. See your applicable Premium, Excess and Discounts Guide for details.
Shut off water, power or gas – but only if it’s safe to do so.
Call 131 123 if you need emergency accommodation, or someone to secure your property.
If you have Home Insurance and your home is unliveable as a result of an incident we cover, we’ll arrange temporary accommodation close to your home.
Call us 24/7 on 131 123 if you think you need to relocate.
If you need emergency repairs as a result of an incident we cover, call us 24/7 on 131 123. We can organise an urgent repair through our Partner Repairer network, or we can authorise you to arrange repairs yourself.
To your house, your belongings or both.
If you forget something that’s been lost or damaged, you can always add it later.
Like photos of the damage and receipts for your belongings.
You’ll need the details of what happened and when, along with a list of what's been damaged or lost.
If you're not the policy holder you can still start the claim by calling us. We’ll just need authorisation from the policy holder later by phone or email to allow the claim to proceed.
If you’re claiming because of malicious damage, vandalism, theft, loss or fire you’ll need to report the incident to the police and get an incident number. If you haven’t got one yet, you can start your claim without it and add it in later.
You can upload supporting photos, receipts and documents online at any time in your account, once you've submitted your claim.
If you've lost or had items stolen, it helps to provide proof of ownership, such as copies of receipts or statements showing when you purchased the item, photos of your item or packaging.
If you are unable to provide proof of ownership, for example because the documents were damaged in a fire or flood you are claiming for, please contact us to discuss.
Online claims are quick and easy – but if you need help, you can always call us on 131 123.
We'll arrange a convenient time with you to inspect the damages you’re claiming for.
We’ll let you know what needs to be repaired. If there’s anything that won’t or can’t be repaired, we’ll explain why.
Our choice regarding repairs will have regard to the circumstances of your claim and consider any preference you may have.
For most claims, we can organise one of our accredited Partners to do the work and we'll provide a lifetime guarantee for the work done.
If you have a builder or tradesperson you would prefer to use, simply let us know.
We can organise for most items to be repaired or replaced through our suppliers.
We’ll arrange for items to be replaced and have them delivered to your home.
We can also provide you with a store credit card for one of our suppliers, or send the funds to you.
Before we process your contents claim, we may ask you to provide proof of ownership, such as:
You can upload any documents or information online in your account.
We’ll let you know whether you can:
Have your excess deducted from the amount we pay for your claim.
We offer a lifetime guarantee on repairs.
As long as you’re still the owner of the house, we’ll back your repairs with a lifetime guarantee. (Not including normal wear and tear.)
You can find out what is and isn’t covered by your policy in the Product Disclosure Statement (PDS).
Log in to your account to download your PDS and see your current level of cover.
Sometimes damage ends up costing less than paying the excess. The best way to have your claim assessed is by starting your claim online, calling us on 131 123 anytime, 24/7. We can then assess the damage and your claim. If you don’t want to continue, you can always cancel the claim without having to pay anything.
If you'd like to discuss your options, you can contact us on web chat, or you can call us on 131 123.
If an excess applies, we’ll tell you when you make your claim. In most cases you’ll be asked to pay the excess to the repairer or supplier. We can also deduct it from any payment we make to you.
If you have a combined Home Buildings and Contents policy, you'll only have to pay one excess (whichever is higher).
For certain claims, you don’t have to pay an excess. See your applicable Premium, Excess and Discounts Guide for details.
To your house, your belongings or both.
If you forget something that’s been lost or damaged, you can always add it later.
Like photos of the damage and receipts for your belongings.
You’ll need the details of what happened and when, along with a list of what's been damaged or lost.
If you're not the policy holder you can still start the claim by calling us. We’ll just need authorisation from the policy holder later by phone or email to allow the claim to proceed.
If you’re claiming because of malicious damage, vandalism, theft, loss or fire you’ll need to report the incident to the police and get an incident number. If you haven’t got one yet, you can start your claim without it and add it in later.
You can upload supporting photos, receipts and documents online at any time in your account, once you've submitted your claim.
If you've lost or had items stolen, it helps to provide proof of ownership, such as copies of receipts or statements showing when you purchased the item, photos of your item or packaging.
If you are unable to provide proof of ownership, for example because the documents were damaged in a fire or flood you are claiming for, please contact us to discuss.
Online claims are quick and easy – but if you need help, you can always call us on 131 123.
We'll arrange a convenient time with you to inspect the damages you’re claiming for.
We’ll let you know what needs to be repaired. If there’s anything that won’t or can’t be repaired, we’ll explain why.
Our choice regarding repairs will have regard to the circumstances of your claim and consider any preference you may have.
For most claims, we can organise one of our accredited Partners to do the work and we'll provide a lifetime guarantee for the work done.
If you have a builder or tradesperson you would prefer to use, simply let us know.
We can organise for most items to be repaired or replaced through our suppliers.
We’ll arrange for items to be replaced and have them delivered to your home.
We can also provide you with a store credit card for one of our suppliers, or send the funds to you.
Before we process your contents claim, we may ask you to provide proof of ownership, such as:
You can upload any documents or information online in your account.
We’ll let you know whether you can:
Have your excess deducted from the amount we pay for your claim.
We offer a lifetime guarantee on repairs.
As long as you’re still the owner of the house, we’ll back your repairs with a lifetime guarantee. (Not including normal wear and tear.)
You can find out what is and isn’t covered by your policy in the Product Disclosure Statement (PDS).
Log in to your account to download your PDS and see your current level of cover.
Sometimes damage ends up costing less than paying the excess. The best way to have your claim assessed is by starting your claim online, calling us on 131 123 anytime, 24/7. We can then assess the damage and your claim. If you don’t want to continue, you can always cancel the claim without having to pay anything.
If you'd like to discuss your options, you can contact us on web chat, or you can call us on 131 123.
If an excess applies, we’ll tell you when you make your claim. In most cases you’ll be asked to pay the excess to the repairer or supplier. We can also deduct it from any payment we make to you.
If you have a combined Home Buildings and Contents policy, you'll only have to pay one excess (whichever is higher).
For certain claims, you don’t have to pay an excess. See your applicable Premium, Excess and Discounts Guide for details.
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