Log in
Log in to your account to pay or renew your policy online.
Express pay online
Pay or renew your policy without logging in. Just enter your policy number and postcode.
Over the phone
Call 131 144 with your policy number ready.
With BPAY
Log in to your online banking and go to BPAY bill payments. Enter the biller code and your reference number (find it next to the BPAY logo on your policy document). It can take up to three days for us to receive your BPAY payment. Call us to make a payment if it's due sooner than that.
At a post office
Pay over the counter at an Australia Post Office.
Send payments by post
Complete the payment slip on your policy document and post it to:
NRMA Insurance
Reply Paid 9871
GPO Sydney NSW 2001
Visit your local NRMA branch
For available payment options and services, you can visit one of our branches in NSW or ACT.
If you have Landlord or Residential Strata Insurance, you’ll need to call us on 132 132 to check your details.
For all other home insurance policies, log in to your account to check your policy details or update your contact info.
You're able to change your sum insured any time during the term of your policy. Log in to your account and select the policy you want to change, adjust the value and follow the prompts. Changing your sum insured may affect the price of your premium, but we'll let you know about that when you make the change.
Before you change your sum insured, if you have home insurance you can try our home buildings calculator or home contents calculator to get an estimate of how much it would cost to replace your home and contents1.
Things you should know
Call us on 132 132 to change your contact details.
Call us on 132 132 to change the address on your policy.
If you have Home Buildings Insurance, Home Contents Insurance or Home Buildings and Contents Insurance, there’s three different types of contents we cover.
General contents are items you keep in and around your home that aren't permanently attached or fixed to the home's structure, for example furniture.
Valuable contents are covered as part of your general contents, however the cover is limited to $2,500 for each of these categories:
Items in your home within these categories can be insured for higher amounts.
Portable contents are items that you or your family own that you can take outside of your home.
If you're having trouble making your payments, it's important to let us know as soon as possible. You can log in to your account to request a payment extension. Or you can call us on 132 132 to talk about your options.
You can also find out more about our financial assistance.
It’s easy to manage your payments by logging in
By logging into your online account you can:
You can also call us on 132 132.
If you’re having trouble making your payments, it’s important to let us know as soon as possible. You can log in to your account to request a payment extension. Or you can call us on 132 132 to talk about your options.
You can also find out more about our financial assistance.
Yes, you can pay using direct debit from either your nominated bank account or credit card.
You can call us on 132 132 to cancel your home insurance.
If you want to cancel your policy because you can’t make your next payment, there might be things we can do to help so you can still keep your cover. We can discuss your options when you call to talk about cancelling your policy.
You can also find out more about our financial assistance.
You can pay your excess online in just a few minutes.
Enter your claim number and postcode. We only accept Visa and Mastercard.
We'll email your receipt and process the payment within 48 hours.
If you don't want to pay online, there are some other ways you can pay your excess.
Over the phone
Call 1300 317 526 (available 24/7) with your claim number ready. We accept Visa or MasterCard.
BPAY
Log in to your online banking and go to BPAY bill payments.
Enter the biller code and your reference number (find it next to the BPAY logo on your claim letter). It can take up to three days for us to receive your BPAY payment. Call us to make a payment if it's due sooner than that.
Yes, but remember that making an excess payment doesn't mean we'll accept your claim.
You can also wait to pay your excess until after we've made a decision about your claim.
We'll let you know when we've decided if we'll accept your claim. If we don't accept your claim, we'll refund any excess you've paid.
Log in
Log in to your account to pay or renew your policy online.
Express pay online
Pay or renew your policy without logging in. Just enter your policy number and postcode.
Over the phone
Call 131 144 with your policy number ready.
With BPAY
Log in to your online banking and go to BPAY bill payments. Enter the biller code and your reference number (find it next to the BPAY logo on your policy document). It can take up to three days for us to receive your BPAY payment. Call us to make a payment if it's due sooner than that.
At a post office
Pay over the counter at an Australia Post Office.
Send payments by post
Complete the payment slip on your policy document and post it to:
NRMA Insurance
Reply Paid 9871
GPO Sydney NSW 2001
Visit your local NRMA branch
For available payment options and services, you can visit one of our branches in NSW or ACT.
If you have Landlord or Residential Strata Insurance, you’ll need to call us on 132 132 to check your details.
For all other home insurance policies, log in to your account to check your policy details or update your contact info.
You're able to change your sum insured any time during the term of your policy. Log in to your account and select the policy you want to change, adjust the value and follow the prompts. Changing your sum insured may affect the price of your premium, but we'll let you know about that when you make the change.
Before you change your sum insured, if you have home insurance you can try our home buildings calculator or home contents calculator to get an estimate of how much it would cost to replace your home and contents1.
Things you should know
Call us on 132 132 to change your contact details.
Call us on 132 132 to change the address on your policy.
If you have Home Buildings Insurance, Home Contents Insurance or Home Buildings and Contents Insurance, there’s three different types of contents we cover.
General contents are items you keep in and around your home that aren't permanently attached or fixed to the home's structure, for example furniture.
Valuable contents are covered as part of your general contents, however the cover is limited to $2,500 for each of these categories:
Items in your home within these categories can be insured for higher amounts.
Portable contents are items that you or your family own that you can take outside of your home.
If you're having trouble making your payments, it's important to let us know as soon as possible. You can log in to your account to request a payment extension. Or you can call us on 132 132 to talk about your options.
You can also find out more about our financial assistance.
It’s easy to manage your payments by logging in
By logging into your online account you can:
You can also call us on 132 132.
If you’re having trouble making your payments, it’s important to let us know as soon as possible. You can log in to your account to request a payment extension. Or you can call us on 132 132 to talk about your options.
You can also find out more about our financial assistance.
Yes, you can pay using direct debit from either your nominated bank account or credit card.
You can call us on 132 132 to cancel your home insurance.
If you want to cancel your policy because you can’t make your next payment, there might be things we can do to help so you can still keep your cover. We can discuss your options when you call to talk about cancelling your policy.
You can also find out more about our financial assistance.
You can pay your excess online in just a few minutes.
Enter your claim number and postcode. We only accept Visa and Mastercard.
We'll email your receipt and process the payment within 48 hours.
If you don't want to pay online, there are some other ways you can pay your excess.
Over the phone
Call 1300 317 526 (available 24/7) with your claim number ready. We accept Visa or MasterCard.
BPAY
Log in to your online banking and go to BPAY bill payments.
Enter the biller code and your reference number (find it next to the BPAY logo on your claim letter). It can take up to three days for us to receive your BPAY payment. Call us to make a payment if it's due sooner than that.
Yes, but remember that making an excess payment doesn't mean we'll accept your claim.
You can also wait to pay your excess until after we've made a decision about your claim.
We'll let you know when we've decided if we'll accept your claim. If we don't accept your claim, we'll refund any excess you've paid.
It’s easy to manage your payments by logging in
By logging into your online account you can:
You can also call us on 132 132.
If you’re having trouble making your payments, it’s important to let us know as soon as possible. You can log in to your account to request a payment extension. Or you can call us on 132 132 to talk about your options.
You can also find out more about our financial assistance.
Yes, you can pay using direct debit from either your nominated bank account or credit card.
You can call us on 132 132 to cancel your home insurance.
If you want to cancel your policy because you can’t make your next payment, there might be things we can do to help so you can still keep your cover. We can discuss your options when you call to talk about cancelling your policy.
You can also find out more about our financial assistance.
You can pay your excess online in just a few minutes.
Enter your claim number and postcode. We only accept Visa and Mastercard.
We'll email your receipt and process the payment within 48 hours.
If you don't want to pay online, there are some other ways you can pay your excess.
Over the phone
Call 1300 317 526 (available 24/7) with your claim number ready. We accept Visa or MasterCard.
BPAY
Log in to your online banking and go to BPAY bill payments.
Enter the biller code and your reference number (find it next to the BPAY logo on your claim letter). It can take up to three days for us to receive your BPAY payment. Call us to make a payment if it's due sooner than that.
Yes, but remember that making an excess payment doesn't mean we'll accept your claim.
You can also wait to pay your excess until after we've made a decision about your claim.
We'll let you know when we've decided if we'll accept your claim. If we don't accept your claim, we'll refund any excess you've paid.
Stay in control of your insurance with the NRMA Insurance app. Use the app to get a quote, check your policies, and make a payment or claim.
