Call us on 131 123 to start your claim. We're available 24 hours a day, 7 days a week.
You’ll need the details of what happened and when it happened, along with a list of what's been damaged.
If you're not the policy holder you can still start a claim by calling us on 131 123, anytime 24/7. We’ll just need the policy holder to contact us later by phone or email before the claim can proceed.
If you’re claiming because of malicious damage, vandalism, theft or deliberate or intentional act you’ll need to report the incident to the police and get an incident number. If you haven’t got one yet, you can start your claim without it and add it in later.
If there’s been damage to your property and common contents, we’ll ask you to email us photos, receipts and other supporting documents once you’ve lodged your claim.
Sometimes damage ends up costing less than paying the excess. The best way to have your claim assessed is to call us on 131 123 anytime, 24/7. We can then assess the damage and your claim. If you don’t want to continue, you can always cancel the claim without having to pay anything.
Call us on 131 123, Mon–Fri, to check on the progress of your claim.
We'll arrange a convenient time with you to inspect the damages you’re claiming for.
We’ll let you know what needs to be repaired. If there’s anything that won’t or can’t be repaired, we’ll explain why.
For most claims we’ll organise repairers to do the work.
If you have a builder or tradesperson you would prefer to use, simply let us know.
We can organise for most common contents to be repaired or replaced through our suppliers.
We can arrange for them to be replaced and have them delivered to your property.
We can also provide you with a store credit card for one of our suppliers or send the funds directly to you.
Before we process your claim, we may ask you to provide proof of ownership, such as:
Once you have made a claim, we’ll confirm if you’re covered and what your excess will be.
If you aren’t covered or decide not to go through with the claim, you won’t have to pay anything.
Call us on 131 123 anytime, 24/7 to get started.
If you have an excess to pay, call 131 123 (available 24/7) with your claim number ready. We accept Visa and MasterCard.
Call us on 131 123 to start your claim. We're available 24 hours a day, 7 days a week.
You’ll need the details of what happened and when it happened, along with a list of what's been damaged.
If you're not the policy holder you can still start a claim by calling us on 131 123, anytime 24/7. We’ll just need the policy holder to contact us later by phone or email before the claim can proceed.
If you’re claiming because of malicious damage, vandalism, theft or deliberate or intentional act you’ll need to report the incident to the police and get an incident number. If you haven’t got one yet, you can start your claim without it and add it in later.
If there’s been damage to your property and common contents, we’ll ask you to email us photos, receipts and other supporting documents once you’ve lodged your claim.
Sometimes damage ends up costing less than paying the excess. The best way to have your claim assessed is to call us on 131 123 anytime, 24/7. We can then assess the damage and your claim. If you don’t want to continue, you can always cancel the claim without having to pay anything.
Call us on 131 123, Mon–Fri, to check on the progress of your claim.
We'll arrange a convenient time with you to inspect the damages you’re claiming for.
We’ll let you know what needs to be repaired. If there’s anything that won’t or can’t be repaired, we’ll explain why.
For most claims we’ll organise repairers to do the work.
If you have a builder or tradesperson you would prefer to use, simply let us know.
We can organise for most common contents to be repaired or replaced through our suppliers.
We can arrange for them to be replaced and have them delivered to your property.
We can also provide you with a store credit card for one of our suppliers or send the funds directly to you.
Before we process your claim, we may ask you to provide proof of ownership, such as:
Once you have made a claim, we’ll confirm if you’re covered and what your excess will be.
If you aren’t covered or decide not to go through with the claim, you won’t have to pay anything.
Call us on 131 123 anytime, 24/7 to get started.
If you have an excess to pay, call 131 123 (available 24/7) with your claim number ready. We accept Visa and MasterCard.
Call us on 131 123 to start your claim. We're available 24 hours a day, 7 days a week.
You’ll need the details of what happened and when it happened, along with a list of what's been damaged.
If you're not the policy holder you can still start a claim by calling us on 131 123, anytime 24/7. We’ll just need the policy holder to contact us later by phone or email before the claim can proceed.
If you’re claiming because of malicious damage, vandalism, theft or deliberate or intentional act you’ll need to report the incident to the police and get an incident number. If you haven’t got one yet, you can start your claim without it and add it in later.
If there’s been damage to your property and common contents, we’ll ask you to email us photos, receipts and other supporting documents once you’ve lodged your claim.
Sometimes damage ends up costing less than paying the excess. The best way to have your claim assessed is to call us on 131 123 anytime, 24/7. We can then assess the damage and your claim. If you don’t want to continue, you can always cancel the claim without having to pay anything.
Call us on 131 123, Mon–Fri, to check on the progress of your claim.
We'll arrange a convenient time with you to inspect the damages you’re claiming for.
We’ll let you know what needs to be repaired. If there’s anything that won’t or can’t be repaired, we’ll explain why.
For most claims we’ll organise repairers to do the work.
If you have a builder or tradesperson you would prefer to use, simply let us know.
We can organise for most common contents to be repaired or replaced through our suppliers.
We can arrange for them to be replaced and have them delivered to your property.
We can also provide you with a store credit card for one of our suppliers or send the funds directly to you.
Before we process your claim, we may ask you to provide proof of ownership, such as:
Once you have made a claim, we’ll confirm if you’re covered and what your excess will be.
If you aren’t covered or decide not to go through with the claim, you won’t have to pay anything.
Call us on 131 123 anytime, 24/7 to get started.
If you have an excess to pay, call 131 123 (available 24/7) with your claim number ready. We accept Visa and MasterCard.
Call about your claim
Outside Australia?
For claims in NSW, QLD, TAS and the ACT: +61 2 8661 7150
For claims in SA, WA and the NT: +61 8 6298 5837
Call anytime 24/7 to make a new claim.
Call Mon–Fri, to check on existing claims.
We stopped offering new Strata Title Insurance policies in NSW, TAS, QLD and the ACT on 18 November 2019.
However, if you need to make a claim for an existing Strata Title Insurance policy, call us anytime 24/7 on 131 123.
