Make sure you and your motorbike are safely off the road, then call 000 if there's an injury or hazard.
Ask for the other driver's or rider's name, address, phone and licence number. Take accident photos if you can.
Call 131 123 if you need a tow, and we'll arrange it for you.
The more information you can get, the better. You should try to collect::
You'll also need to obtain a police incident report if anyone's injured during an accident, or if your claim is for theft, attempted theft or a malicious act.
Even if you don't have all the details, you can still call us to start your claim and add more details later.
Sometimes damage ends up costing less than paying the excess. The best way to have your claim assessed (at no cost) is to call us on 131 123 anytime, 24/7. We can help you find a repairer most convenient to you to assess the damage. If you don’t want to continue, you can always cancel the claim without having to pay any excess.
Take photos of the accident if you can. Pictures of damaged vehicles, location of the incident, number plates and the other driver's licence will all be useful for your claim.
You can send these to us after you've made a claim.
Your motorcycle should be in a condition that's safe for you and any passengers. Don't ride if:
If your motorcycle isn't safe to ride, and you have Comprehensive or Classic Motorcycle Insurance, call us for a tow 24/7 on 131 123.
You should make a claim as soon as possible, but if you’re unsure get in touch with us.
Most claims can be made at any time, but sometimes you’ll need our approval before incurring certain costs, such as towing, or repairing or replacing damaged property.
Get the full name, address, phone and licence details of every driver or rider involved.
Get the make, model and licence plate number of every vehicle involved
Get the name and phone number of everyone who saw the accident take place
Don’t have all the details? Don’t worry – start your claim and you can add them later.
Sometimes damage ends up costing less than paying the excess. The best way to have your claim assessed is to call us on 131 123 anytime, 24/7. We can help you find a repairer most convenient to you to assess the damage. If you don’t want to continue, you can always cancel the claim without having to pay any excess.
The most important information to try to obtain from the incident is the name and residential address of any drivers or riders involved in the accident. It's also helpful to get their phone number and licence details.
This ensures that an excess won’t apply if the covered accident wasn't your fault. It also means we can deal directly with all the people involved on your behalf.
If possible, it also helps to get the make, model and number plate of any vehicles involved, plus the contact details of anyone who witnessed the accident.
If the damage to your motorcycle was caused by another driver, we need their name and residential address to allow us to recover the cost of your repairs. We'll attempt to contact the other driver using any information that you can provide.
If we can't contact the other driver, for example, a hit and run type incident, you'll be required to pay the excess towards the cost of your repairs. If your motorcycle is a total loss, we’ll deduct the excess from your cash settlement, or you’ll need to pay your excess if we replace your motorcycle.
If you don't have all their details right now, you can call us to add them later.
Online claims are quick and easy – but you'll need to call us if your claim is for a classic motorcycle.
If there's considerable damage to your motorcycle from a covered incident, or the repairs cost more than its value, your motorcycle may be written off (also known as a 'total loss'). If this happens:
The amount we pay you and deductions that apply will be different based on the level of cover you chose.
We understand that a total loss claim can be unexpected. We'll explain the next steps in detail if we settle your claim this way.
We recommend you first speak with the repairer about your concerns. If you’re still unhappy, contact us and we’ll discuss the next steps.
If you've chosen to add the hire car optional benefit, and your motorcycle is not drivable after an incident we cover, we’ll pay up to $75 a day for a hire car until your motorcycle is repaired or until we pay your claim as a total loss (for up to 21 days).
Make sure you and your motorbike are safely off the road, then call 000 if there's an injury or hazard.
Ask for the other driver's or rider's name, address, phone and licence number. Take accident photos if you can.
Call 131 123 if you need a tow, and we'll arrange it for you.
The more information you can get, the better. You should try to collect::
You'll also need to obtain a police incident report if anyone's injured during an accident, or if your claim is for theft, attempted theft or a malicious act.
Even if you don't have all the details, you can still call us to start your claim and add more details later.
Sometimes damage ends up costing less than paying the excess. The best way to have your claim assessed (at no cost) is to call us on 131 123 anytime, 24/7. We can help you find a repairer most convenient to you to assess the damage. If you don’t want to continue, you can always cancel the claim without having to pay any excess.
Take photos of the accident if you can. Pictures of damaged vehicles, location of the incident, number plates and the other driver's licence will all be useful for your claim.
You can send these to us after you've made a claim.
Your motorcycle should be in a condition that's safe for you and any passengers. Don't ride if:
If your motorcycle isn't safe to ride, and you have Comprehensive or Classic Motorcycle Insurance, call us for a tow 24/7 on 131 123.
You should make a claim as soon as possible, but if you’re unsure get in touch with us.
Most claims can be made at any time, but sometimes you’ll need our approval before incurring certain costs, such as towing, or repairing or replacing damaged property.
Get the full name, address, phone and licence details of every driver or rider involved.
Get the make, model and licence plate number of every vehicle involved
Get the name and phone number of everyone who saw the accident take place
Don’t have all the details? Don’t worry – start your claim and you can add them later.
Sometimes damage ends up costing less than paying the excess. The best way to have your claim assessed is to call us on 131 123 anytime, 24/7. We can help you find a repairer most convenient to you to assess the damage. If you don’t want to continue, you can always cancel the claim without having to pay any excess.
The most important information to try to obtain from the incident is the name and residential address of any drivers or riders involved in the accident. It's also helpful to get their phone number and licence details.
This ensures that an excess won’t apply if the covered accident wasn't your fault. It also means we can deal directly with all the people involved on your behalf.
If possible, it also helps to get the make, model and number plate of any vehicles involved, plus the contact details of anyone who witnessed the accident.
If the damage to your motorcycle was caused by another driver, we need their name and residential address to allow us to recover the cost of your repairs. We'll attempt to contact the other driver using any information that you can provide.
If we can't contact the other driver, for example, a hit and run type incident, you'll be required to pay the excess towards the cost of your repairs. If your motorcycle is a total loss, we’ll deduct the excess from your cash settlement, or you’ll need to pay your excess if we replace your motorcycle.
If you don't have all their details right now, you can call us to add them later.
Online claims are quick and easy – but you'll need to call us if your claim is for a classic motorcycle.
If there's considerable damage to your motorcycle from a covered incident, or the repairs cost more than its value, your motorcycle may be written off (also known as a 'total loss'). If this happens:
The amount we pay you and deductions that apply will be different based on the level of cover you chose.
We understand that a total loss claim can be unexpected. We'll explain the next steps in detail if we settle your claim this way.
We recommend you first speak with the repairer about your concerns. If you’re still unhappy, contact us and we’ll discuss the next steps.
If you've chosen to add the hire car optional benefit, and your motorcycle is not drivable after an incident we cover, we’ll pay up to $75 a day for a hire car until your motorcycle is repaired or until we pay your claim as a total loss (for up to 21 days).
Get the full name, address, phone and licence details of every driver or rider involved.
Get the make, model and licence plate number of every vehicle involved
Get the name and phone number of everyone who saw the accident take place
Don’t have all the details? Don’t worry – start your claim and you can add them later.
Sometimes damage ends up costing less than paying the excess. The best way to have your claim assessed is to call us on 131 123 anytime, 24/7. We can help you find a repairer most convenient to you to assess the damage. If you don’t want to continue, you can always cancel the claim without having to pay any excess.
The most important information to try to obtain from the incident is the name and residential address of any drivers or riders involved in the accident. It's also helpful to get their phone number and licence details.
This ensures that an excess won’t apply if the covered accident wasn't your fault. It also means we can deal directly with all the people involved on your behalf.
If possible, it also helps to get the make, model and number plate of any vehicles involved, plus the contact details of anyone who witnessed the accident.
If the damage to your motorcycle was caused by another driver, we need their name and residential address to allow us to recover the cost of your repairs. We'll attempt to contact the other driver using any information that you can provide.
If we can't contact the other driver, for example, a hit and run type incident, you'll be required to pay the excess towards the cost of your repairs. If your motorcycle is a total loss, we’ll deduct the excess from your cash settlement, or you’ll need to pay your excess if we replace your motorcycle.
If you don't have all their details right now, you can call us to add them later.
Online claims are quick and easy – but you'll need to call us if your claim is for a classic motorcycle.
If there's considerable damage to your motorcycle from a covered incident, or the repairs cost more than its value, your motorcycle may be written off (also known as a 'total loss'). If this happens:
The amount we pay you and deductions that apply will be different based on the level of cover you chose.
We understand that a total loss claim can be unexpected. We'll explain the next steps in detail if we settle your claim this way.
We recommend you first speak with the repairer about your concerns. If you’re still unhappy, contact us and we’ll discuss the next steps.
If you've chosen to add the hire car optional benefit, and your motorcycle is not drivable after an incident we cover, we’ll pay up to $75 a day for a hire car until your motorcycle is repaired or until we pay your claim as a total loss (for up to 21 days).
