Residential Strata Insurance renewals & payments

Find out how to renew policies and make payments

What would you like to do?

There are lots of ways to pay your insurance 

Log in
Log in to your account to pay or renew your policy online.

Express pay online
Pay or renew your policy without logging in. Just enter your policy number and postcode.

Over the phone
Call 131 144 with your policy number ready.

With BPAY
Log in to your online banking and go to BPAY bill payments. Enter the biller code and your reference number (find it next to the BPAY logo on your policy document). It can take up to three days for us to receive your BPAY payment. Call us to make a payment if it’s due sooner than that.

At a post office
Pay over the counter at an Australia Post Office.

Send payments by post
Complete the payment slip on your policy document and post it to:

NRMA Insurance
Reply Paid 9871
GPO Sydney NSW 2001

Visit your local NRMA branch
For available payment options and services, you can visit one of your branches in NSW or the ACT.

Need to check your details?

We're here to help. Call us on 132 132.

Have a question? We can help

Can I change my sum insured?

Call us on 132 132 to talk about changing your sum insured.

How do I update my details?

You can call us on 132 132 if you need to update your contact details or the address on your policy.

What if I can't make a payment on time?

If you're having trouble making your payments, it's important to let us know as soon as possible. You can log in to your account to request a payment extension. Or you can call us on 132 132 to talk about your options.

You can also find out more about our financial assistance.

It’s easy to manage your payments

By logging into your online account, you can:

  • Change the way you pay
  • See your upcoming payments
  • Change payment date and frequency
  • Request a payment extension.

You can also call us on 132 132.

Have a question? We can help

What if I can’t make a payment on time?

If you’re having trouble making your payments, it’s important to let us know as soon as possible. You can log in to your account  to request a payment extension. Or you can call us on 132 132  to talk about your options.

You can also find out more about our financial assistance.

Can I make regular payments using my credit card?

Yes, you can pay using direct debit from either your nominated bank account or credit card.

See what payment frequency and methods are available

How do I cancel my policy?

You can call us on  132 132  to cancel your car insurance. 

If you want to cancel your policy because you can’t make your next payment, there might be things we can do to help so you can still keep your cover. We can discuss your options when you call to talk about cancelling your policy. 

You can also find out more about our  financial assistance.

Pay your excess online

You can pay your excess online in just a few minutes.

Enter your claim number and postcode. We only accept Visa and Mastercard.

We'll email your receipt and process the payment within 48 hours.

There are lots of ways to pay your insurance 

Log in
Log in to your account to pay or renew your policy online.

Express pay online
Pay or renew your policy without logging in. Just enter your policy number and postcode.

Over the phone
Call 131 144 with your policy number ready.

With BPAY
Log in to your online banking and go to BPAY bill payments. Enter the biller code and your reference number (find it next to the BPAY logo on your policy document). It can take up to three days for us to receive your BPAY payment. Call us to make a payment if it’s due sooner than that.

At a post office
Pay over the counter at an Australia Post Office.

Send payments by post
Complete the payment slip on your policy document and post it to:

NRMA Insurance
Reply Paid 9871
GPO Sydney NSW 2001

Visit your local NRMA branch
For available payment options and services, you can visit one of your branches in NSW or the ACT.

Need to check your details?

We're here to help. Call us on 132 132.

Have a question? We can help

Can I change my sum insured?

Call us on 132 132 to talk about changing your sum insured.

How do I update my details?

You can call us on 132 132 if you need to update your contact details or the address on your policy.

What if I can't make a payment on time?

If you're having trouble making your payments, it's important to let us know as soon as possible. You can log in to your account to request a payment extension. Or you can call us on 132 132 to talk about your options.

You can also find out more about our financial assistance.

It’s easy to manage your payments

By logging into your online account, you can:

  • Change the way you pay
  • See your upcoming payments
  • Change payment date and frequency
  • Request a payment extension.

You can also call us on 132 132.

Have a question? We can help

What if I can’t make a payment on time?

If you’re having trouble making your payments, it’s important to let us know as soon as possible. You can log in to your account  to request a payment extension. Or you can call us on 132 132  to talk about your options.

You can also find out more about our financial assistance.

Can I make regular payments using my credit card?

Yes, you can pay using direct debit from either your nominated bank account or credit card.

See what payment frequency and methods are available

How do I cancel my policy?

You can call us on  132 132  to cancel your car insurance. 

If you want to cancel your policy because you can’t make your next payment, there might be things we can do to help so you can still keep your cover. We can discuss your options when you call to talk about cancelling your policy. 

You can also find out more about our  financial assistance.

Pay your excess online

You can pay your excess online in just a few minutes.

Enter your claim number and postcode. We only accept Visa and Mastercard.

We'll email your receipt and process the payment within 48 hours.

There are lots of ways to pay your insurance 

Log in
Log in to your account to pay or renew your policy online.

Express pay online
Pay or renew your policy without logging in. Just enter your policy number and postcode.

Over the phone
Call 131 144 with your policy number ready.

With BPAY
Log in to your online banking and go to BPAY bill payments. Enter the biller code and your reference number (find it next to the BPAY logo on your policy document). It can take up to three days for us to receive your BPAY payment. Call us to make a payment if it’s due sooner than that.

At a post office
Pay over the counter at an Australia Post Office.

Send payments by post
Complete the payment slip on your policy document and post it to:

NRMA Insurance
Reply Paid 9871
GPO Sydney NSW 2001

Visit your local NRMA branch
For available payment options and services, you can visit one of your branches in NSW or the ACT.

Need to check your details?

We're here to help. Call us on 132 132.

Have a question? We can help

Can I change my sum insured?

Call us on 132 132 to talk about changing your sum insured.

How do I update my details?

You can call us on 132 132 if you need to update your contact details or the address on your policy.

What if I can't make a payment on time?

If you're having trouble making your payments, it's important to let us know as soon as possible. You can log in to your account to request a payment extension. Or you can call us on 132 132 to talk about your options.

You can also find out more about our financial assistance.

It’s easy to manage your payments

By logging into your online account, you can:

  • Change the way you pay
  • See your upcoming payments
  • Change payment date and frequency
  • Request a payment extension.

You can also call us on 132 132.

Have a question? We can help

What if I can’t make a payment on time?

If you’re having trouble making your payments, it’s important to let us know as soon as possible. You can log in to your account  to request a payment extension. Or you can call us on 132 132  to talk about your options.

You can also find out more about our financial assistance.

Can I make regular payments using my credit card?

Yes, you can pay using direct debit from either your nominated bank account or credit card.

See what payment frequency and methods are available

How do I cancel my policy?

You can call us on  132 132  to cancel your car insurance. 

If you want to cancel your policy because you can’t make your next payment, there might be things we can do to help so you can still keep your cover. We can discuss your options when you call to talk about cancelling your policy. 

You can also find out more about our  financial assistance.

Pay your excess online

You can pay your excess online in just a few minutes.

Enter your claim number and postcode. We only accept Visa and Mastercard.

We'll email your receipt and process the payment within 48 hours.