Once you and those around you are safe, you can call us to start your claim.
The more information you can get, the better. You should try and collect:
Don't worry, we'll deal with all the people involved in the accident on your behalf.
Even if you don't have all the details, you can still start your claim and add more details later.
If your caravan or any of its contents have been damaged, take photos of the incident if you can. You can send these to us after you've made a claim.
If you've been in an accident, pictures of all the damaged vehicles and your caravan or trailer, including their number plates, location of the incident, and the other driver's details can all be useful for your claim.
If you've had items stolen from your caravan, we may ask you to provide additional information to help us process your claim, such as:
You don't need to call the police for every incident, however you should call them if:
Most importantly, call an ambulance first on 000 if you or anyone else is injured.
There's no deadline for when you need to tell us about the incident, however it's a good idea to make a claim as soon as possible.
We'll pay your reasonable temporary accommodation costs, if your:
We're here to help, so contact us as soon as you think you'll need to relocate.
For more information about our temporary accommodation cover, please refer to the Product Disclosure Statement (PDS).
If an incident we cover causes damage to your caravan or trailer and it needs urgent repairs, call us on 131 123.
If we agree to pay your claim, we'll pay the cost of one tow from the scene of the incident to the nearest repairer or a safe place.
We'll also reimburse you up to $500 to carry out any emergency repairs needed on your caravan or trailer. Remember to keep the receipts for all repairs.
You can save your claim and come back later. You can also log back in after you’ve submitted your claim to add more details.
Not sure what you’re covered for? Log into your account and go to your Policy Documents.
You can make a claim, track its progress and add any extra details online. We’ll call you if there’s anything else we need.
You can call us to make a claim. We’ll keep you updated on its progress and will call if there’s anything else we need.
You can call us to make a claim. We’ll keep you updated on its progress and will call if there’s anything else we need.
The most important information to obtain from the incident is the name and residential address of any drivers involved in the accident. It's also helpful to get their phone number and licence details.
This ensures that you don't need to pay an excess if the accident wasn't your fault. It also means we can deal directly with all the people involved on your behalf, saving you time, hassle and stress.
If possible, it also helps to get the make, model and number plate of any vehicles involved, plus the contact details of anyone who witnessed the accident.
If the damage to your caravan or trailer was caused by another driver we need their name and residential address to allow us to recover the cost of your repairs. We'll attempt to contact the other driver using any information that you can provide.
Often there are times when we can't contact the other driver, for example, a hit and run type incident. In this scenario, you'll be required to pay the excess towards the cost of your repairs.
If you don't have all their details right now, you can call us to add them at a later date if you're able to obtain them.
We’ll give you a claim number and let you know if you need to pay an excess.
If your caravan or trailer has been damaged, you’ll need to get a quote for repairs so we can assess your claim.
Once you’ve got your quote, log into your account and go to Claims. Select your claim and go to Documents to upload your quote and any photos of the damage.
Alternatively, you can email us for your trailer claim.
We’ll assess your claim and contact you with next steps. If you’re covered, we’ll talk to you about your settlement options. We’ll also tell you if we agree on the repairs and may ask you to book in these repairs.
We’ll usually get you to pay your excess to the repairer. If the incident wasn’t your fault and you’ve provided us with the full name and residential address of the person whose fault it was, you won’t need to pay any excess.
You can see and manage your claim online. Log into your account to:
Our team will call you if they need any more information. They’ll also deal with any others involved, so that you don’t have to.
If there's considerable damage to your caravan or trailer or the repairs cost more than its value, your caravan or trailer may be written off (also known as a 'total loss'). If this happens:
We understand that a total loss claim can be unexpected. We'll explain the next steps in detail if we settle your claim this way.
We recommend you first speak with the repairer about your concerns. If you're still unhappy with the authorised repairs, please contact us and we'll discuss the next steps.
Once you’ve made a claim, we’ll confirm if you’re covered, what your excess will be and when you’ll need to pay any excess.
If you aren’t covered or decide not to go through with the claim, you won’t have to pay any excess.
Log into your account to pay or call us on 131 123 anytime, 24/7 to get started.
If we ask you to pay an excess directly to us, you can do this online or over the phone.
To pay online, log into your account, select Claims, choose your claim and then select Excess. To pay over the phone, call 131 123 (available 24/7) with your claim number ready. We accept Visa and MasterCard.
In some cases, you’ll be asked to pay the excess to the repairer or supplier. We can also deduct the excess from any payment we make to you.
Once you and those around you are safe, you can call us to start your claim.
The more information you can get, the better. You should try and collect:
Don't worry, we'll deal with all the people involved in the accident on your behalf.
Even if you don't have all the details, you can still start your claim and add more details later.
If your caravan or any of its contents have been damaged, take photos of the incident if you can. You can send these to us after you've made a claim.
If you've been in an accident, pictures of all the damaged vehicles and your caravan or trailer, including their number plates, location of the incident, and the other driver's details can all be useful for your claim.
If you've had items stolen from your caravan, we may ask you to provide additional information to help us process your claim, such as:
You don't need to call the police for every incident, however you should call them if:
Most importantly, call an ambulance first on 000 if you or anyone else is injured.
There's no deadline for when you need to tell us about the incident, however it's a good idea to make a claim as soon as possible.
We'll pay your reasonable temporary accommodation costs, if your:
We're here to help, so contact us as soon as you think you'll need to relocate.
For more information about our temporary accommodation cover, please refer to the Product Disclosure Statement (PDS).
If an incident we cover causes damage to your caravan or trailer and it needs urgent repairs, call us on 131 123.
If we agree to pay your claim, we'll pay the cost of one tow from the scene of the incident to the nearest repairer or a safe place.
We'll also reimburse you up to $500 to carry out any emergency repairs needed on your caravan or trailer. Remember to keep the receipts for all repairs.
You can save your claim and come back later. You can also log back in after you’ve submitted your claim to add more details.
Not sure what you’re covered for? Log into your account and go to your Policy Documents.
You can make a claim, track its progress and add any extra details online. We’ll call you if there’s anything else we need.
You can call us to make a claim. We’ll keep you updated on its progress and will call if there’s anything else we need.
You can call us to make a claim. We’ll keep you updated on its progress and will call if there’s anything else we need.
The most important information to obtain from the incident is the name and residential address of any drivers involved in the accident. It's also helpful to get their phone number and licence details.
This ensures that you don't need to pay an excess if the accident wasn't your fault. It also means we can deal directly with all the people involved on your behalf, saving you time, hassle and stress.
If possible, it also helps to get the make, model and number plate of any vehicles involved, plus the contact details of anyone who witnessed the accident.
If the damage to your caravan or trailer was caused by another driver we need their name and residential address to allow us to recover the cost of your repairs. We'll attempt to contact the other driver using any information that you can provide.
Often there are times when we can't contact the other driver, for example, a hit and run type incident. In this scenario, you'll be required to pay the excess towards the cost of your repairs.
If you don't have all their details right now, you can call us to add them at a later date if you're able to obtain them.
We’ll give you a claim number and let you know if you need to pay an excess.
If your caravan or trailer has been damaged, you’ll need to get a quote for repairs so we can assess your claim.
Once you’ve got your quote, log into your account and go to Claims. Select your claim and go to Documents to upload your quote and any photos of the damage.
Alternatively, you can email us for your trailer claim.
We’ll assess your claim and contact you with next steps. If you’re covered, we’ll talk to you about your settlement options. We’ll also tell you if we agree on the repairs and may ask you to book in these repairs.
We’ll usually get you to pay your excess to the repairer. If the incident wasn’t your fault and you’ve provided us with the full name and residential address of the person whose fault it was, you won’t need to pay any excess.
You can see and manage your claim online. Log into your account to:
Our team will call you if they need any more information. They’ll also deal with any others involved, so that you don’t have to.
If there's considerable damage to your caravan or trailer or the repairs cost more than its value, your caravan or trailer may be written off (also known as a 'total loss'). If this happens:
We understand that a total loss claim can be unexpected. We'll explain the next steps in detail if we settle your claim this way.
We recommend you first speak with the repairer about your concerns. If you're still unhappy with the authorised repairs, please contact us and we'll discuss the next steps.
Once you’ve made a claim, we’ll confirm if you’re covered, what your excess will be and when you’ll need to pay any excess.
If you aren’t covered or decide not to go through with the claim, you won’t have to pay any excess.
Log into your account to pay or call us on 131 123 anytime, 24/7 to get started.
If we ask you to pay an excess directly to us, you can do this online or over the phone.
To pay online, log into your account, select Claims, choose your claim and then select Excess. To pay over the phone, call 131 123 (available 24/7) with your claim number ready. We accept Visa and MasterCard.
In some cases, you’ll be asked to pay the excess to the repairer or supplier. We can also deduct the excess from any payment we make to you.
You can save your claim and come back later. You can also log back in after you’ve submitted your claim to add more details.
Not sure what you’re covered for? Log into your account and go to your Policy Documents.
You can make a claim, track its progress and add any extra details online. We’ll call you if there’s anything else we need.
You can call us to make a claim. We’ll keep you updated on its progress and will call if there’s anything else we need.
You can call us to make a claim. We’ll keep you updated on its progress and will call if there’s anything else we need.
The most important information to obtain from the incident is the name and residential address of any drivers involved in the accident. It's also helpful to get their phone number and licence details.
This ensures that you don't need to pay an excess if the accident wasn't your fault. It also means we can deal directly with all the people involved on your behalf, saving you time, hassle and stress.
If possible, it also helps to get the make, model and number plate of any vehicles involved, plus the contact details of anyone who witnessed the accident.
If the damage to your caravan or trailer was caused by another driver we need their name and residential address to allow us to recover the cost of your repairs. We'll attempt to contact the other driver using any information that you can provide.
Often there are times when we can't contact the other driver, for example, a hit and run type incident. In this scenario, you'll be required to pay the excess towards the cost of your repairs.
If you don't have all their details right now, you can call us to add them at a later date if you're able to obtain them.
We’ll give you a claim number and let you know if you need to pay an excess.
If your caravan or trailer has been damaged, you’ll need to get a quote for repairs so we can assess your claim.
Once you’ve got your quote, log into your account and go to Claims. Select your claim and go to Documents to upload your quote and any photos of the damage.
Alternatively, you can email us for your trailer claim.
We’ll assess your claim and contact you with next steps. If you’re covered, we’ll talk to you about your settlement options. We’ll also tell you if we agree on the repairs and may ask you to book in these repairs.
We’ll usually get you to pay your excess to the repairer. If the incident wasn’t your fault and you’ve provided us with the full name and residential address of the person whose fault it was, you won’t need to pay any excess.
You can see and manage your claim online. Log into your account to:
Our team will call you if they need any more information. They’ll also deal with any others involved, so that you don’t have to.
If there's considerable damage to your caravan or trailer or the repairs cost more than its value, your caravan or trailer may be written off (also known as a 'total loss'). If this happens:
We understand that a total loss claim can be unexpected. We'll explain the next steps in detail if we settle your claim this way.
We recommend you first speak with the repairer about your concerns. If you're still unhappy with the authorised repairs, please contact us and we'll discuss the next steps.
Once you’ve made a claim, we’ll confirm if you’re covered, what your excess will be and when you’ll need to pay any excess.
If you aren’t covered or decide not to go through with the claim, you won’t have to pay any excess.
Log into your account to pay or call us on 131 123 anytime, 24/7 to get started.
If we ask you to pay an excess directly to us, you can do this online or over the phone.
To pay online, log into your account, select Claims, choose your claim and then select Excess. To pay over the phone, call 131 123 (available 24/7) with your claim number ready. We accept Visa and MasterCard.
In some cases, you’ll be asked to pay the excess to the repairer or supplier. We can also deduct the excess from any payment we make to you.
Not in Australia?
For claims in NSW, ACT, QLD or TAS +61 2 8661 7150
Or
For claims in SA, WA or NT +61 8 6298 5837
New lodgement 24/7
Existing claims enquiries, Mon–Fri.
