How can I change my excess?

You can increase your excess anytime, but you can only reduce it when your policy is up for renewal.

Changing your excess at renewal

For policies in NSW, QLD, TAS and the ACT first purchased before 21 April 2024 and not yet renewed, or last renewed before 1 July 2024:

• For car and home policies:
  1. Log in to your account
  2. Select the policy you want to change the excess for
  3. Select Change my excess and sum insured
• For all other policies, call 132 132.

• For car, home and landlord policies:
  1. Log in to your account
  2. Look for the policy and select Review renewal
  3. Navigate to the section titled Your excess
  4. Select Change vehicle excess
  5. Select an excess amount
  6. Save and update your policy
• For all other policies, call 132 132.

Changing your excess at any other time

For policies in NSW, QLD, TAS and the ACT first purchased before 21 April 2024 and not yet renewed, or last renewed before 1 July 2024:

• For home policies:
  1. Log in to your account
  2. Select the policy you want to change the excess for
  3. Select Change my excess and sum insured
• For car, motorcycle or scooter policies, call 1300 300 171
• For all other policies, call 132 132.

For all other policies:

• For car, home, landlord, caravan, trailer and motorcycle policies:
  1. Log in to your account
  2. Select View policy
  3. Select View all details
  4. Scroll down to excess area
  5. Edit your excess
  6. Enter the date you want the change to start
  7. Select Update excess
  8. Click Submit
• For all other policies, call 132 132.