How long do I have to start a claim?

You should make a claim as soon as possible, but if you’re unsure get in touch with us.

Most claims can be made at any time, but sometimes you’ll need our approval before incurring certain costs, such as towing, or repairing or replacing damaged property.

In NSW, QLD, ACT or TAS, you can make home and most car claims online by logging in to your account.

If you have a Veteran, Vintage and Classic Car policy, any other type of insurance, or would just prefer to speak with us, call on 131 123 and we'll make your claim for you over the phone, 24 hours a day, 7 days a week.

In SA, WA and the NT you can make a car or home claim online (except for Classic Car policies) by logging in to your account.

For all other types of insurance, or if you’d prefer to speak with us, you can call our 24/7 claims line on 131 123.