An NRMA Insurance policy can offer peace of mind and cover if things go wrong, but it doesn’t end there. Eligible customers can also get access to Help Hub, our rewards program. You can get involved in Safety Challenges, make the most of available partner offers, and earn Help Points on activities we have from time to time. Help Points can be redeemed as eGift Cards from a range of selected retailers.
Access available partner offers, including discounts on products, subscriptions and other useful things.
Learn ways to prepare for unexpected events with Safety Challenges that help reduce risk in and out of the home. Only in the app.
Looking to get a new quote for a home, motor or CTP policy or update an existing policy over-the-phone? With Priority Assistance†, you can save time by jumping up the queue and getting straight to business.
From time to time, we’ll have offers and activities available where you can earn Help Points. One point is valued at $1 – so if you have 20 Help Points saved, you could redeem a $20 eGift card from retailers such as Woolworths, Myer, Kmart and more!
Yes. Help Points expire after 18 months from the date they are added to your account. So, make sure you make the most of them while they’re able to be redeemed.
To be eligible to join Help Hub, you need to:
Unfortunately, you won’t be able to join Help Hub if you only:
Priority Assistance is our telephone support line that allows Help Hub users to skip the queue and get help sooner if you want a new quote for a Motor, Home or CTP policy, or to amend your current policies or update your CTP details. It’s available daily from:
It’s important to remember that sometimes Priority Assistance may not be available, such as Good Friday and Christmas Day. It may also be unavailable:
Help Hub is a rewards, safety and engagement program offered by NRMA Insurance.
My NRMA is a separate membership program offered by National Roads and Motorists’ Association Limited trading as NRMA* which is separate and independent from NRMA Insurance.
NRMA Membership is provided by National Roads and Motorists’ Association Limited trading as NRMA*, which is separate and independent from NRMA Insurance.
If you only have an active NRMA Membership, you’re not eligible to join Help Hub. For more information, read our Help Hub and Conditions.
Along with our Safety Challenges, offers and Priority Assistance, you can also subscribe to receive Weather Alerts. This feature notifies you when a large hail event is expected in your nominated location so you have time to prepare for it.
If your question isn’t listed here, try our support for Help Hub page.
Explore insurance options for your home, car, business, travel and more. Purchase an eligible policy with us, and you’ll be able to sign up to our rewards program, Help Hub.
From travel tips and sustainability suggestions to stories of success; immerse yourself in articles, videos and interviews with The Hub, NRMA Insurance’s online magazine.
Whether it’s updating your details, managing your policy or learning how to make a claim, we’re here to help. Find answers to frequently asked questions and how to get in touch with us today.
