Head to Help Hub Terms and Conditions
To start enjoying rewards through Help Hub, you’ll need to:
Once you’ve done that, you’ll see all available Help Hub benefits in the Rewards tab in the NRMA insurance app.
To be eligible to join Help Hub, you need to:
Unfortunately, you won’t be able to join Help Hub if you only:
Help Hub is a rewards, safety and engagement program offered by NRMA Insurance.
My NRMA is a separate membership program offered by National Roads and Motorists’ Association Limited trading as NRMA* which is separate and independent from NRMA Insurance.
NRMA Membership is provided by National Roads and Motorists’ Association Limited trading as NRMA* which is separate and independent from NRMA Insurance.
If you only have an active NRMA Membership, you’re not eligible to join Help Hub. For more information, read our Help Hub Terms and Conditions.
There are 2 ways to close your Help Hub account, which you can do at any time:
Your Help Hub account will be closed within 3-5 business days. Once your Help Hub account is closed, you’ll lose access to all your existing rewards, accumulated Help Points and benefits. You’ll need to create a new Help Hub account if you decide to rejoin the program. This means you’ll receive a new Rewards customer number.
Before closing your Help Hub account we suggest you:
For general feedback, support and questions, send us an email at rewards-support@nrma.com.au.
For any complaints, please refer to our Complaints and resolutions page to find out how to make a complaint.
To access Help Hub using your desktop, simply log in to your NRMA Insurance online account and navigate to the Rewards tab in the top menu.
Keep in mind, the desktop experience doesn’t include Safety Challenges or Weather Alerts, and sometimes offers which enable you to earn Help Points are only available via the NRMA Insurance app. To participate in those, you’ll need to download the NRMA Insurance app.
Yes. Help Points expire 18 months from the date they are added to your account. So, make the most of them while they’re able to be redeemed.
Help Points can only be earned on selected activities and offers we have from time to time. Explore offers from the Help Hub dashboard in the NRMA Insurance app or online account. Keep in mind, some offers or activities that allow you to earn points might not always be available in both the app and online account.
1 Help Point is valued at $1, and can be redeemed for benefits in Help Hub. So, if you earn 20 Help Points, you could redeem them for a $20 eGift Card in Help Hub.
You’ll receive an in-app notification in the NRMA Insurance app only when Help Points have been added to your account. This usually happens within 21 days of you meeting the eligibility criteria for an offer or campaign.
Check how many Help Points you’ve earned by visiting the Help Hub dashboard. You can also see a history of points transactions from your Activity Statement.
From the dashboard, you can choose to redeem your Help Points for eGift Cards from a range of selected retailers, such as Woolworths, Coles, Kmart, Freedom, David Jones, Myer and more.
If your eGift Card order is confirmed, it can take up to 1 hour for your eGift Card to appear in the Help Hub dashboard.
If your eGift Card is pending, allow up to 2 business days to see the eGift Card.
Here’s some important things to know about eGift Cards:
If you redeem Help Points for an eGift Card through your Help Hub account, these eGift Cards are issued by a third-party retailer (for example, Kmart or Myer), and not NRMA Insurance.
This means that if you’re experiencing the following issues, you’ll need to speak directly with the merchant:
For issues not listed above, give us a call on 132 132 to discuss and we’ll help you out.
Safety Challenges are completely optional. Your participation in Safety Challenges (or decision not to participate) has no impact on your NRMA Insurance policy coverage, premium or ability to make a claim.
Priority Assistance is our telephone support line that allows Help Hub users to skip the queue and get help sooner if they want a new quote for a Motor, Home or CTP policy, or to amend their current policies or update their CTP details.
It’s important to remember that sometimes Priority Assistance may not be available, such as Good Friday and Christmas Day. It may also be unavailable:
You can access Priority Assistance from the Rewards tab in the NRMA Insurance app and from the Rewards menu in the NRMA Insurance online account.
No, only one address can be nominated at a time. The addresses that are eligible to be nominated for Weather Alerts are those that are listed on the insurance policies (or one of our other eligible products or services) that are linked to your Help Hub account.
Hail events are monitored by a third-party provider 24 hours a day, 7 days a week. They let us know when their systems detect hail that’s 2 centimetres or larger.
We then relay this information on to anyone who has subscribed to Weather Alerts as an SMS message.
Sometimes, alerts might be delayed or not sent due to system failures. See our Help Hub Terms and Conditions for more information.
To change the number your Weather Alerts are sent to, give us a call on 132 132. The mobile number nominated has to be the same as the mobile number registered to your NRMA Insurance app and NRMA Insurance online account.
