Help Hub Cricket Promotion 2024 Terms & Conditions ("Conditions of Entry")

Schedule

Promotion:

Help Hub Cricket Promotion 2024 Promotion

Promoter:

Insurance Australia Limited ABN 11 000 016 722, Tower 2, 201 Sussex Street, Sydney, NSW 2000, Australia. Ph: 02 9292 9222.

For any inquiries regarding this Promotion, please contact the Promoter at rewards-support@nrma.com.au or on 02 9292 9222.

Promotional Period:

Start date: 13/11/24 at 09:00 am AEDT

End date: 04/12/24 at 05:00 pm AEDT

Eligible entrants:

Entry is only open to Australian residents who are aged 18 years or over and are new or existing NRMA Insurance Help Hub customers.

Individuals that: (i) join Help Hub during the Promotional Period; and (ii) satisfy all other entry requirements, are considered as eligible entrants for the purposes of this Promotion.

How to Enter:

To enter the Promotion, the entrant must, during the Promotional Period, visit https://www.nrma.com.au/help-hub/cricket/, follow the prompts to the Promotion entry page; and fully complete and submit the online entry form with their personal details (first name, last name, email address, phone number, state/territory of residence and their Help Hub Rewards number).

Entries permitted:

Only one (1) eligible entry per person will be accepted. By completing the entry method, the entrant will receive one (1) entry.

Total Prize Pool:

Up to AUD $24,086

Prize Conditions:

Tickets Prize Conditions:

• This prize relates to the Sydney Cricket Test: Australia vs. India (Days 1 and 2) at the Sydney Cricket Ground from 3-4 January 2025 (each an “Event”). If the winner is unwilling or unable to attend at the designated time for an Event, they forfeit the prize and the Promoter is not obliged to substitute the prize.
• The Event tickets are subject to the event venue and ticket terms and conditions, including any applicable age restrictions. The Promoter and event organisers hereby expressly reserve the right to eject any winner and/or his/her companion for any inappropriate behaviour, including but not limited to intoxication, whilst participating in any element of the prize.
• Travel must be taken on 2 January 2025 to coincide with the Event. If the winner is unavailable or unwilling to travel on this date to coincide with this Event, they will forfeit their right to the prize and will not be awarded cash or any other alternative in lieu.
• Travel itinerary will be determined by the Promoter in its absolute discretion.
• Prize is subject to the standard terms and conditions of individual prize and service providers.
• The winner and his/her travel companion must depart from and return to the same departure point and travel together.
• Subject to the terms and conditions of the participating prize provider(s), if for any reason the winner does not, once the prize has been booked, take the prize (or an element of the prize) at the time stipulated, then the prize (or that element of the prize) will be forfeited and will not be redeemable for cash.
• The prize is subject to booking and flight availability.
• Frequent flyer points will not be awarded and do not form part of the prize.
• Spending money, meals, taxes (excluding airline and airport taxes), insurance, transport to and from departure point, transfers, items of a personal nature, in-room charges and all other ancillary costs, unless otherwise specified in the prize description, are not included.
• The winner may be required to present their credit card at check in.
• Cricket Australia reserves the right in its absolute discretion to change or amend the International Cricket fixture without notice. Neither the Promoter nor Cricket Australia accept responsibility for the cancellation or delay of any cricket match connected with this Promotion for any reason beyond the control of the Promoter or Cricket Australia.
• The winner and their companion agree to comply with the ticket conditions which accompany any tickets won in conjunction with the Promotion. The winner also agrees to comply, and ensure that each subsequent ticket holder complies with Cricket Australia’s Ticket and Entry Conditions (available at www.cricket.com.au/tickets) supplemented by conditions of entry imposed by the venue operator. The Promoter will provide every person attending the match as part of the Promotion with a copy of Cricket Australia’s Ticket and Entry Conditions with delivery of the prize tickets.
• All costs associated with travel to and from the Event (from the provided hotel accommodation in Sydney) will be the responsibility of the winner and their guest for the prize.
• If the winner selects a guest who is under 18 years of age, the winner must be the nominated parent/legal guardian of the guest and accompany the guest for the duration of the prize.

Winner notification:

The winner will be notified by email and phone within one (1) day of the draw. The winner will be published at https://www.nrma.com.au/win by 10/12/24.

Unclaimed Prizes:

Prize must be claimed by 23/12/24 at 12:00 pm AEDT. In the event of an unclaimed prize, the prize will be redrawn on 23/12/24 at 01:00 pm AEDT at Plexus, Level 4, 411 Collins Street, Melbourne VIC 3000. The winner of the redraw will be notified by email and phone within one (1) day of the redraw and will be published at https://www.nrma.com.au/win within one (1) day of the redraw.

These Conditions of Entry (and Schedule) outline the agreement between the Promoter and entrants, and include terms that limit the Promoter’s liability for certain types of loss or damage and permit the Promoter to disclose your personal information to third parties (in accordance with the NRMA Insurance Privacy Policy). You will need to accept these Conditions of Entry (and Schedule) to continue to participate in the Promotion.

1. The entrant agrees and acknowledges that they have read these Conditions of Entry (and Schedule) and that entry into the Promotion is deemed to be acceptance of these Conditions of Entry (and Schedule). Any capitalised terms used in these Conditions of Entry have the meaning given in the Schedule, unless stated otherwise.
   
   
2. The Promotion commences on the Start Date and ends on the End Date ("Promotional Period"). Entries are deemed to be received at the time of receipt by the Promoter and not at the time of transmission or deposit by the entrant. The Promoter has no control over telecommunications networks and accepts no responsibility for problems associated with them. The Promoter is not responsible for any delay in, or failure of, transmission in circumstances beyond the Promoter’s reasonable control which causes an entry not to be received during the Promotional Period. Records of the Promoter and its agencies are final and conclusive as to the time of receipt.
   
   
3. Valid and eligible entries will be accepted during the Promotional Period.
   
   
4. Employees of the following are not eligible to enter:
   a) agencies/companies directly associated with the conduct of this Promotion;
   b ) the Promoter or its related bodies corporate;
   c) businesses involved in determination of winner/s for the Promotion;
   d) businesses involved in the management of the Promotion; or
   e) any organisation benefiting from the Promotion.

5. Draw:
   a) The draw will take place at Plexus, Level 4, 411 Collins Street, Melbourne VIC 3000 at 12:00 pm AEDT on 09/12/24 using computerised random selection.
   i. The first valid entry drawn will be the winner of the prize specified in the Schedule above.
   b ) The draw conductor may draw additional reserve entries in case an invalid entry or entrant is drawn.
   c) If a draw is scheduled on the weekend or a public holiday, the draw will be conducted at the same time and location on the following business day. The Promoter will ensure each draw is open for public scrutiny and anyone may witness the draw on request. The winner of a drawn prize is determined by chance.

6. All reasonable attempts will be made to contact the winner.
   
   
7. If the winner chooses not to take their prize (or is unable to), or does not take or claim a prize within the reasonable time specified in the Schedule above by the Promoter, they forfeit the prize and the Promoter is not obliged to substitute the prize.
   
   
8. The value of the prize is accurate and based upon the recommended retail value of the prize (inclusive of GST) at the date of printing. The Promoter accepts no responsibility for any variation in the value of the prize after that date.
   
   
9. No part of a prize is exchangeable, redeemable for cash or any other prize or transferable, unless otherwise specified in writing by the Promoter.
   
   
10. If a prize (or portion of a prize) is unavailable the Promoter reserves the right to substitute the prize (or that portion of the prize) to a prize of equal or greater value and specification, subject to any written directions of a regulatory authority
    
    
11. No entry fee is charged by the Promoter to enter the Promotion. Where entry is allowed online, there is no additional cost to enter the Promotion other than any cost paid by the entrant to access the website or social media platform of entry via their Internet service provider.
    
    
12. Each prize will be awarded to the person named in the entry and any entry that is made on behalf of an entrant or by a third party will be invalid. If there is a dispute as to the identity of an entrant or winner, the Promoter reserves the right (acting reasonably), to request proof of identity to determine the identity of the entrant or winner.
    
    
13. Entrants' personal information will be collected by the Promoter. Personal information will be stored on the Promoter's database. If the entrant opts in to receive promotional and marketing materialempl, the Promoter may use this information for future marketing purposes regarding its products, including contacting the entrant electronically. The Promoter is bound by the Australian Privacy Principles in accordance with the Privacy Act 1988 (Cth) and its privacy policy which is located at www.nrma.com.au/privacy-security-identity-theft-policy. The Promoter's privacy policy contains information about how the entrant may access, update and seek correction of the personal information the Promoter holds about them and how the entrant may complain about any potential breach by the Promoter of the Australian Privacy Principles or any other Australian privacy laws and how such complaints will be dealt with. The Promoter collects personal information about entrants to enable them to participate in this Promotion and may disclose the entrants' personal information to third parties including its contractors and agents, prize suppliers, service providers and regulatory authorities to assist in conducting this Promotion. If the entrant does not provide their personal information as requested, they may be ineligible to enter or claim a prize in the Promotion.
    
    
14. For the purposes of public statements and advertisements, the Promoter may only publish the winner's surname, initial and postcode of residence.
    
    
15. It is a condition of accepting the prize that the winner may be required to sign a legal release as determined by the Promoter in its absolute discretion, prior to receiving the prize.
    
    
16. If a prize is provided to the Promoter by a third party, the prize is subject to the terms and conditions of the third party prize supplier. The terms and conditions which apply to the prize at the time it is issued to the winner will prevail over these Conditions of Entry, to the extent of any inconsistency.
    
    
17. Any guarantee or warranty given is in addition to any relevant statutory guarantees and warranties and nothing in these Conditions of Entry restrict, exclude or modify or purport to restrict, exclude or modify any statutory consumer rights under any applicable law, including the Competition and Consumer Act 2010 (Cth).
    
    
18. The Promoter (subject to State and Territory legislation) reserves the right to amend, extend cancel or suspend the Promotion and invalidate any affected entries, or suspend or modify a prize, in circumstances where an event beyond the reasonable control of the Promoter corrupts or affects the administration, security, fairness, integrity or product conduct of the Promotion.
    
    
19. The Promoter reserves the right, at any time, to validate and check the authenticity of entries and entrant's details (including an entrant's identity, age and place of residence). In the event that a winner cannot provide suitable proof as required by the Promoter (acting reasonably) to validate their entry, the winner will forfeit the prize in whole and no substitute will be offered. Incomplete, indecipherable, inaudible, incorrect and illegible entries, as applicable, will at the Promoter's discretion (acting reasonably) be deemed invalid and not eligible to win. Entries containing offensive or defamatory comments, or which breach any law or infringe any third party rights, including intellectual property rights, are not eligible to win. The use of any automated entry software or any other mechanical or electronic means that allows an individual to automatically enter repeatedly is prohibited and may render all entries submitted by that individual invalid.
    
    
20. The Promoter reserves the right to disqualify entries in the event of non-compliance with these Conditions of Entry. In the event that there is a dispute concerning the conduct of the Promotion or claiming a prize, the Promoter will (acting reasonably) attempt to resolve the dispute in direct consultation with the entrant. If the dispute cannot be resolved, the Promoter’s decision will be final.
    
    
21. EXCEPT FOR ANY LIABILITY THAT CANNOT BE EXCLUDED BY LAW (IN WHICH CASE THAT LIABILITY IS LIMITED TO THE MINIMUM ALLOWABLE BY LAW), AND SUBJECT TO THE CLAUSE PERTAINING TO GUARANTEES AND WARRANTIES BELOW, THE PROMOTER AND CRICKET AUSTRALIA’S LIABILITY FOR ANY LOSS, DAMAGE, EXPENSE, PERSONAL INJURY OR DEATH IS LIMITED TO THE TOTAL VALUE OF THE PRIZE POOL FOR THIS PROMOTION.  FOR THE SAKE OF CLARITY, THIS LIMIT TO THE PROMOTER AND CRICKET AUSTRALIA’S LIABILITY SHALL NOT APPLY TO ANY PERSONAL INJURY OR DEATH RESULTING FROM THE PROMOTER AND CRICKET AUSTRALIA’S GROSS NEGLIGENCE.
    
    
22. TO THE EXTENT PERMITTED BY LAW, THE PROMOTER (INCLUDING ITS RELATED BODIES CORPORATE, OFFICERS, EMPLOYEES AND AGENTS) AND CRICKET AUSTRALIA EXCLUDE ALL LIABILITY (INCLUDING NEGLIGENCE), FOR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE, INCLUDING LOSS OF OPPORTUNITY.
    
    
23. The winner agrees and consents to participate in and co-operate as required with all reasonable marketing and editorial activities relating to the Promotion, including (but not limited to) being recorded, photographed, filmed or interviewed. The winner acknowledges and agrees that the Promoter and Cricket Australia may use any such marketing and editorial material without further reference or compensation to them.
    
    
24. Unless otherwise specified, a prize is a single event for the winner (and their guest) and cannot be separated into separate events or components.
    
    
25. The Promoter accepts no responsibility for any tax implications and the entrant must seek their own independent financial advice in regards to the tax implications relating to the prize or acceptance of the prize.
    
    
26. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of these rights.
    
    
27. Authorised under: ACT Permit No. TP 24/02553, NSW Authority No. TP/260 and SA Permit No. T24/1955.
    
    
28. The entrant will be referred to as ‘You’ for the purpose of clause 29 below.
    
    
29. If you have selected the option to receive information and offers from Australian Cricket, you understand and agree that Cricket Australia also collects your personal information, including on behalf of State or Territory cricket associations, including the Big Bash League teams (together, "Australian Cricket") to communicate with you, and for any of the purposes set out in Australian Cricket's Privacy Policy (available at www.cricket.com.au/privacy or by emailing privacy@cricket.com.au), and that the personal information you provide will be disclosed to and used by Australian Cricket under the terms of Australian Cricket's Privacy Policy, which contains information about how you may access and seek to correct your personal information or complain about a breach of your privacy, and how Australian Cricket will deal with that complaint. Australian Cricket may disclose your personal information to other parties, including Australian Cricket's third party service providers. From time to time, these third parties may be located (and so your personal information may be disclosed) overseas, including in India, the USA and the UK, and other countries from time to time. Australian Cricket may use and disclose your personal information for direct marketing purposes, unless you opt out (which you can do at any time in accordance with Australian Cricket's Privacy Policy), and for facilitating further offers directly from third parties if you opt in to receive those offers. You can request to access, update or correct any personal information Australian Cricket holds about you by writing to Cricket Australia's Privacy Officer at 60 Jolimont Street, Jolimont, VIC, 3002 or sending an email to privacy@cricket.com.au.
    
    
30. This Promotion is authorised under Cricket Australia promo code CA2404