Social house rules

Thank you for joining Insurance Australia Limited, trading as NRMA Insurance ("NRMA Insurance" or "we" or "us") on social media. NRMA Insurance’s social media channels may provide some information about our products, promotions and customer service.

Is the content your own?

If the content is not your own, you'll need permission from the owner before posting it. We ask that you do your part and comply with these rules for posts, communications and general behaviour on our pages.

When will we delete posts?

While we appreciate all types of feedback, we reserve the right to delete posts that we decide are off-topic, otherwise inappropriate, or don't comply with these rules. However, we have no obligation to remove any content. We also reserve the right to remove or block users at our discretion if a user fails to comply with these rules.

This includes posts that contain:

• Defamatory, obscene, offensive or violent language and/or images
• Trolling, spamming, fraudulent or deliberately misleading posts
• Repetitive or continuous posts, including complaints that have already been responded to by us
• Attacks on specific groups or any comments meant to harass, threaten or abuse an individual
• Hateful or discriminatory comments regarding race, ethnicity, religion, gender, disability, sexual orientation or political beliefs
• Links or comments containing sexually explicit content material
• Websites or files containing viruses that could damage the operation of other people’s computers or mobile devices
• Commercial solicitations
• Unreasonable or inappropriate disclosure of someone else's personal information
• An infringement of another party’s intellectual property rights.

Customer enquiries

To protect your privacy, we won't discuss in detail your service or claim enquiry in public pages.

For customer enquiries including claims, check out Help and support for further information.

Our team will regularly monitor our social media pages between 9am–5pm (AEST/AEDT), Monday to Friday.

When a response is needed, we'll aim to respond to your comments and messages on this page within 24 hours Monday to Friday (public holiday hours may vary).

Don't share your personal information

Your privacy is important to us. Remember that posting on public pages means anyone can see your information, so you should only share information you are happy for the general public to see. Please don't share personal information on this page such as your phone number, email address, policy or claim information. You are also bound by the privacy policies of that site.

If we believe that your enquiry requires us to identify you (for example, as our customer), we cannot answer you in the public section of the channel. Instead, we will let you know and your enquiry can progress by private or direct messages. Sometimes, we may ask you to contact our customer service teams directly.

To find out how we handle your personal information, you can access our Privacy Policy at Privacy, security and identity theft.

Your rights

In addition to the rights, you grant to the relevant social media platform, you also grant NRMA Insurance and its related bodies corporate the right to use and/or distribute any content posted by you in any manner on its social media platforms or for internal purposes (this includes reposting or resharing your content) without any legal or monetary obligation to you. Where NRMA Insurance intends to use your content for other marketing or promotional purposes other than those specified above, NRMA Insurance will endeavour to seek your consent prior to such use.

The content posted by users are the views of the relevant poster and does not necessarily reflect the views or opinions of NRMA Insurance and/or Insurance Australia Group Limited (IAG), and NRMA Insurance and/or IAG do not confirm the accuracy of such content. NRMA Insurance and its related bodies corporate do not endorse, and are not accountable for, any views expressed by third parties using that site.

We (Insurance Australia Limited trading as NRMA Insurance ABN 11 000 016 722) may from time to time run games or competitions (“Competitions”) through an unpublished Facebook post or through a timeline post on our Facebook page at facebook.com.au/nrmainsurance. If we run a Competition that directs you to these Rules as the rules of participation:

1. Our post will set out the relevant Competition details, such as when the Competition commences and ends, how to enter, who is allowed to enter, how winners will be selected, contacted and announced and what the prizes are
   
   
2. Entrants must be aged 13 years and over
   
   
3. Any Competition which directs you to these Rules as the rules of participation are games of skill, not games of chance, as no element of chance is involved
   
   
4. All prize values are in Australian dollars. Prizes will only be distributed in Australia and all components of the prizes are not transferable and not redeemable for cash
   
   
5. Entries that are incomplete, indecipherable or illegible will be deemed invalid
   
   
6. Entries are deemed to be received at the time of receipt by us. We are not responsible for any delay in, or failure of, transmission which causes an entry not to be received between the commencement and end of the Competition
   
   
7. We reserve the right, at any time, to verify the validity of entrants and to disqualify any entrant who does not act, or submits an entry that is not, in accordance with these rules or who tampers with the entry process
   
   
8. Our decision in relation to any Competition is final and binding and no correspondence will be entered into
   
   
9. If you are a winner of a Competition, you must send us a private message with your contact details in order for us to arrange fulfilment of your prize
   
   
10. We reserve the right in our sole discretion to cancel, terminate, modify or suspend a Competition at any time for any reason
    
    
11. Any Competition we post is not sponsored, endorsed, administered by or associated with, Facebook
    
    
12. Neither we nor Facebook are liable for loss, damage or personal injury suffered or sustained as a result of, in connection with, or arising out of the Competition or the taking of a prize and you release us and Facebook from any such liability
    
    
13. We will collect, use and disclose personal information you provide in accordance with our Privacy Policy available at nrma.com.au/privacy
    
    
14. You or your parent/guardian (if applicable) agree and consent to us:
    
    a. Using and disclosing your personal information for the purposes of conducting the Competition, redeeming a prize and any other matter connected to or incidental to the Competition
    
    b. Using your name, likeness, image and/or voice (including photograph, film, and/or recording of the same) in any media for an unlimited period without remuneration for the purpose of promoting the Competition and for any other purpose at our sole discretion.