Helping protect your customer information is our priority

At NRMA Insurance our fraud and security teams are continually working to better safeguard your personal information to protect you against scams.

We constantly monitor and take action to increase security as required.

If you are concerned, you can contact us here 132 132.

If you require further information, here is a helpful link to the Australian Cyber Security Centre.

Helpful tips

We are aware of a current email scam purporting to be sent by NRMA Insurance about car emergency kits

Customers and non-customers who receive the scam email are urged to delete it and not to click any links and we advise people who have provided payment details to contact their bank immediately.

Watch out for SMS scams, emails or phone scams

Don’t trust them even if they have your personal information (e.g. name, address, date of birth). Contact the company or individual directly via a known trusted number.

All scams should be reported to Scamwatch - https://www.scamwatch.gov.au/report-a-scam.

Never click on any suspicious links, or attachments in emails or SMS messages

If you think you’ve been scammed, there are resources to help you https://www.scamwatch.gov.au/protect-yourself/what-to-do-if-youve-been-scammed

  • Watch out for phone porting, which is unexpected loss of mobile service or ‘emergency call only’ or ‘SOS’ showing on your phone.
  • Do use two-factor authentication on your important personal accounts, such as banking, mobile phone provider and personal email.
  • Be wary of unexpected Multi-Factor Authentication prompts, particularly from SMS.
  • Monitor your accounts for unusual or unexpected financial transactions. Contact your provider immediately if you see any suspicious behaviour.

Think you've been hacked?