You can choose to receive your insurance policy documents by email and enjoy the benefits of going paperless.
All your documents for eligible policies can be viewed in your inbox, or your online account. Log in or register for an account to securely access your documents at any time.
Sign up to receive your policy documents anywhere, anytime.
Don’t wait for the post to arrive, email documents are sent to you instantly.
Receive your policy information straight to your inbox, or view them in your online account.
Receive documents by email for these policies
Receive documents by email for these policies
Most policy documents are sent within 24 to 48 hours. Certificates of Currency are sent immediately and should arrive within 30 minutes.
We get a notification if an email fails to send or bounces back. When this happens we’ll send the email again, plus we’ll send the documents in the post to make sure you get them on time.
Use Google Chrome internet browser (which has a built in PDF viewer), or check you have a PDF viewer installed on your computer.
Your PDF search field (usually in the top right corner of the screen) is a great way to find specific information in our documents. You can search for specific words and terms, and it’ll take you directly to the relevant pages.
There’s no requirement to provide your mobile number. However, if you do choose to provide your mobile number, we can send you SMS reminders to let you know when your policies are due for renewal.
How much shared access you can provide will depend on which state your policy was purchased in, and when. See how you can you manage people’s access to your personal information and policies.
For policies in NSW, QLD, TAS and the ACT, first purchased before 21 April 2024 and not yet renewed, or most recently renewed before 1 July 2024:
We’ll only ever send out paper documents to one postal address – the one you’ve provided as your contact address. So if there are multiple policy holders, it may make sense to consent to email. That way, they’ll each receive an email copy of your documents.
For all other policies:
We’ll only send policy documents to one place. That can be an email address for paperless documents, or a physical address for paper documents – but not both. Only one email or physical address can receive documents.
For policies in NSW, QLD, TAS and the ACT, first purchased before 21 April 2024 and not yet renewed, or most recently renewed before 1 July 2024:
2. Select ‘Contact details’
3. Select ‘Edit’ under ‘Contact details’
4. Follow the prompts.
For all other policies:
2. Go to Settings
3. Select ‘Insurance documents and communication preferences’ to get started.
Your safe sender list is a selection of email contacts you wish to receive emails from. Documents from us will be sent from edocs_noreply@nrma.com.au. Here’s how to add NRMA Insurance to your safe sender list:
Gmail
Open the email from us
Select ‘More options’ (the three dots on the top right hand corner)
Select ‘Add sender name to contact list’
Outlook
Select ‘Home’, then ‘Junk’, then ‘Junk E-mail Options’
If you don’t see ‘Junk’, select the ellipses on the right and choose ‘Junk’ then ‘Junk E-mail Options’
Select the ‘Safe Senders’ tab
To add or remove addresses, select an address or domain name, and select ‘Edit’ or ‘Remove’
Select ‘Add’ to add addresses to the safe list
Select ‘Apply’ then ‘OK’
