Compulsory Third Party (CTP) Insurance is mandatory insurance that covers people who are injured in a motor accident (except the driver who caused the accident).
You can make a claim with us if all of these apply to you:
First, if anyone needs medical assistance, call for help right away.
Once everyone's safe, there are some simple steps to follow:
If we agree the vehicle with CTP from NRMA Insurance caused the accident, and you are not the driver who caused the accident, we'll cover your treatment and lost earnings while you recover.
If you've sustained very serious injuries, you may be entitled to claim under the Lifetime Support Scheme (LSS).
If you'd like more information on making a CTP claim, we've made videos to help.
NRMA CTP claim advice line
(Mon–Fri)
To make a claim you'll need to fill in a claim form and submit it to the CTP insurer of the vehicle that caused the accident:
You'll need to complete the appropriate claim form and send it to us. Make sure your doctor completes a medical certificate or a written opinion about your injuries to attach to the claim form.
NRMA CTP claim advice line
(Mon–Fri)
To ensure payment, rehabilitation services will need to be approved by us before you attend. The provider can then send accounts to us for payment of pre-approved services.
Where we’ve accepted liability, we’ll ensure medical accounts are paid within 20 days of receiving the invoice or receipt.
Please remember to keep your accounts and receipts and provide copies to us.
We may also need to get medical reports and other information to assess your claim. If we do, we’ll discuss this with you.
If you’ve already paid for treatment and need reimbursement, or you’re entitled to claim for compensation/loss of earnings, we’ll calculate this at the end of your claim. This is called your final settlement.
Final settlement can also include:
Please consider carefully whether the offer of settlement covers all past and future expenses. Once you accept our offer of settlement, your claim is complete. You can’t claim any further expenses for this claim.
If you need further information visit the CTP Insurance Regulator.
The accident date occurred within 6 months.
The accident date occurred within 6 months and the injured person passed away as a result of their injuries.
If you have caused an accident, and you are insured with NRMA Insurance for CTP, you are required to complete this form.
NRMA Insurance
Personal Injury Claims
GPO Box 481
SYDNEY NSW 2001
1300 317 420
Level 7, 80 Flinders St, Adelaide SA 5000
Remember to get your doctor to complete a medical certificate or a written opinion about your injuries to attach to the claim form.
NRMA CTP claim advice line
(Mon–Fri)
The Regulator is responsible for the oversight, monitoring and reporting of approved CTP insurer activities in the South Australian market, ensuring that a fair and affordable CTP Insurance Scheme (Scheme) is maintained, continuing to improve Scheme outcomes for the injured, providing consumer protections for motorists, and having oversight of the CTP Insurance premium setting process.
The Regulator is responsible for leading the ongoing development of an efficient, competitive, and viable CTP Insurance industry in South Australia.
On the South Australian CTP Insurance Regulator's website, you can find out what CTP Insurance is and details about premiums. On this website, you'll also be able to find out how to make a claim and copies of the claim forms and other CTP Insurance resources from the Regulator.
At NRMA Insurance, we are committed to working with you to meet your needs and resolve your claim in a timely and fair manner in accordance with the law under the Regulator rules.
At any stage of the claim process you can choose to seek legal advice. The law limits the legal costs that you can recover from a CTP insurer. For further information please click on the link.
The South Australian Government provides a number of services through other departments and agencies. For your convenience, we have included the key ones here – just click on the name of the department to visit their website:
Compulsory Third Party (CTP) Insurance is mandatory insurance that covers people who are injured in a motor accident (except the driver who caused the accident).
You can make a claim with us if all of these apply to you:
First, if anyone needs medical assistance, call for help right away.
Once everyone's safe, there are some simple steps to follow:
If we agree the vehicle with CTP from NRMA Insurance caused the accident, and you are not the driver who caused the accident, we'll cover your treatment and lost earnings while you recover.
If you've sustained very serious injuries, you may be entitled to claim under the Lifetime Support Scheme (LSS).
If you'd like more information on making a CTP claim, we've made videos to help.
NRMA CTP claim advice line
(Mon–Fri)
To make a claim you'll need to fill in a claim form and submit it to the CTP insurer of the vehicle that caused the accident:
You'll need to complete the appropriate claim form and send it to us. Make sure your doctor completes a medical certificate or a written opinion about your injuries to attach to the claim form.
NRMA CTP claim advice line
(Mon–Fri)
To ensure payment, rehabilitation services will need to be approved by us before you attend. The provider can then send accounts to us for payment of pre-approved services.
Where we’ve accepted liability, we’ll ensure medical accounts are paid within 20 days of receiving the invoice or receipt.
Please remember to keep your accounts and receipts and provide copies to us.
We may also need to get medical reports and other information to assess your claim. If we do, we’ll discuss this with you.
If you’ve already paid for treatment and need reimbursement, or you’re entitled to claim for compensation/loss of earnings, we’ll calculate this at the end of your claim. This is called your final settlement.
Final settlement can also include:
Please consider carefully whether the offer of settlement covers all past and future expenses. Once you accept our offer of settlement, your claim is complete. You can’t claim any further expenses for this claim.
If you need further information visit the CTP Insurance Regulator.
The accident date occurred within 6 months.
The accident date occurred within 6 months and the injured person passed away as a result of their injuries.
If you have caused an accident, and you are insured with NRMA Insurance for CTP, you are required to complete this form.
NRMA Insurance
Personal Injury Claims
GPO Box 481
SYDNEY NSW 2001
1300 317 420
Level 7, 80 Flinders St, Adelaide SA 5000
Remember to get your doctor to complete a medical certificate or a written opinion about your injuries to attach to the claim form.
NRMA CTP claim advice line
(Mon–Fri)
The Regulator is responsible for the oversight, monitoring and reporting of approved CTP insurer activities in the South Australian market, ensuring that a fair and affordable CTP Insurance Scheme (Scheme) is maintained, continuing to improve Scheme outcomes for the injured, providing consumer protections for motorists, and having oversight of the CTP Insurance premium setting process.
The Regulator is responsible for leading the ongoing development of an efficient, competitive, and viable CTP Insurance industry in South Australia.
On the South Australian CTP Insurance Regulator's website, you can find out what CTP Insurance is and details about premiums. On this website, you'll also be able to find out how to make a claim and copies of the claim forms and other CTP Insurance resources from the Regulator.
At NRMA Insurance, we are committed to working with you to meet your needs and resolve your claim in a timely and fair manner in accordance with the law under the Regulator rules.
At any stage of the claim process you can choose to seek legal advice. The law limits the legal costs that you can recover from a CTP insurer. For further information please click on the link.
The South Australian Government provides a number of services through other departments and agencies. For your convenience, we have included the key ones here – just click on the name of the department to visit their website:
To make a claim you'll need to fill in a claim form and submit it to the CTP insurer of the vehicle that caused the accident:
You'll need to complete the appropriate claim form and send it to us. Make sure your doctor completes a medical certificate or a written opinion about your injuries to attach to the claim form.
NRMA CTP claim advice line
(Mon–Fri)
To ensure payment, rehabilitation services will need to be approved by us before you attend. The provider can then send accounts to us for payment of pre-approved services.
Where we’ve accepted liability, we’ll ensure medical accounts are paid within 20 days of receiving the invoice or receipt.
Please remember to keep your accounts and receipts and provide copies to us.
We may also need to get medical reports and other information to assess your claim. If we do, we’ll discuss this with you.
If you’ve already paid for treatment and need reimbursement, or you’re entitled to claim for compensation/loss of earnings, we’ll calculate this at the end of your claim. This is called your final settlement.
Final settlement can also include:
Please consider carefully whether the offer of settlement covers all past and future expenses. Once you accept our offer of settlement, your claim is complete. You can’t claim any further expenses for this claim.
If you need further information visit the CTP Insurance Regulator.
The accident date occurred within 6 months.
The accident date occurred within 6 months and the injured person passed away as a result of their injuries.
If you have caused an accident, and you are insured with NRMA Insurance for CTP, you are required to complete this form.
NRMA Insurance
Personal Injury Claims
GPO Box 481
SYDNEY NSW 2001
1300 317 420
Level 7, 80 Flinders St, Adelaide SA 5000
Remember to get your doctor to complete a medical certificate or a written opinion about your injuries to attach to the claim form.
NRMA CTP claim advice line
(Mon–Fri)
The Regulator is responsible for the oversight, monitoring and reporting of approved CTP insurer activities in the South Australian market, ensuring that a fair and affordable CTP Insurance Scheme (Scheme) is maintained, continuing to improve Scheme outcomes for the injured, providing consumer protections for motorists, and having oversight of the CTP Insurance premium setting process.
The Regulator is responsible for leading the ongoing development of an efficient, competitive, and viable CTP Insurance industry in South Australia.
On the South Australian CTP Insurance Regulator's website, you can find out what CTP Insurance is and details about premiums. On this website, you'll also be able to find out how to make a claim and copies of the claim forms and other CTP Insurance resources from the Regulator.
At NRMA Insurance, we are committed to working with you to meet your needs and resolve your claim in a timely and fair manner in accordance with the law under the Regulator rules.
At any stage of the claim process you can choose to seek legal advice. The law limits the legal costs that you can recover from a CTP insurer. For further information please click on the link.
The South Australian Government provides a number of services through other departments and agencies. For your convenience, we have included the key ones here – just click on the name of the department to visit their website:
If you're unaware who the allocated CTP insurer is, please contact the CTP Insurance Regulator’s Personal Injury Helpline.
If the vehicle is registered in another state or territory, you'll need to speak to the relevant insurer of that vehicle or contact the CTP Insurance Scheme in the state where the at-fault motor vehicle is registered.
Not sure who caused the accident?
It may be possible to make a claim under the Nominal Defendant Scheme. For further information contact the South Australian CTP Insurance Regulator.
If someone was injured in the accident, you'll need to report the accident to the police. You are also required to inform NRMA Insurance by completing and sending us the Accident Report Form.
We're here to help, if you have any questions, call us on 1800 633 176.
You can claim benefits on behalf of your injured child regardless of who caused the accident. The child must be under 16 and a resident of South Australia at the time of the accident.
Complete the CTP Injury Claim Form and submit it to us. We're here to help. If you have any questions, call us on 1800 633 176.
You may be able to claim for compensation if a close relative dies in an accident caused partly or completely by another driver.
You can claim for:
You may still be able to claim even if the relative who passed away was partly at fault in the accident. You need to complete the CTP Fatality Claim Form.
We understand if this is a difficult time for your family and we're here to help. Please call us on 1800 633 176 and we'll guide you through the process.
You may still be able to claim. You should lodge a claim with the South Australian CTP Insurance Regulator who will nominate an insurer to manage the claim.
Anyone who was injured in an accident that was caused by a vehicle insured with NRMA Insurance. You might be the driver of another vehicle, a passenger, a cyclist, a motorcyclist or a pedestrian.
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